Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled to contact someone who can provide this for me.
It sounds like French was enabled on your account by accident if it wasn't a requested language preference.Try connecting with the support team through other channels to disable French: https://www.telus.com/en/support/contact-us
If you select Chat, type "Agent" as you'll interact with the virtual assistant by default. The change your account will require would have to be manually selected by an agent.