Latest topics
Resolved! Reactive phone number that I used before
I recently moved outside of Canada then I need my Canadian phone number that has already ended to log in my bank account. Is it possible to reactivate my old phone number?
Ported phone number to Telus, 3+ hours apps are “waiting for activation”
I switched from Rogers to Telus today and ported my phone number. The process was completed by about 630pm. Telus said it may take about 90 minutes for the port to complete. It’s not almost 10pm. I have received no text saying the port is complete. A...
Buy it back
My phone is coming up for renewal and although I usually take advantage, I'm thinking of keeping it this time. As I had been credited up front, I understand I will have to pay that back. However, will my monthly fee of $26.25 now disappear as I will ...
My Telus error after eSIM conversion
I converted my iPhone physical SIM to eSIM and now My Telus app errors out and cannot see my usage or even my plan details. Only billing info is available. Same errors with my Telus site. Phone works ok.
Number Transfer
Hi, my fiancée was with Bell and needed a new phone so I added her on my account and ordered a new IPhone 14. We received it today, and set it up, inserted new SIM and requested a phone number transfer. It usually takes 30mins to 2:30. It has been 10...
Voice mail
How do you forward a Telus vm to a non Telus subscriber using an iPhone?
How to Downgrade a Mobile Phone Plan?
I wanted to downgrade my mobile phone plan as I changed to a work from a home lifestyle. Currently on the Unlimited mobile plan and I am barely scraping the surface of data. It's more than I need and I'd like to downgrade to either the Essential 6 5G...
Resolved! Upgrading phone steps
Hello, I am in need of upgrading to new phone. My phone is so old that the SIM card won't fit whichever new phone I will be getting so I will need to change both the phone and SIM card. I've read the instruction regarding swapping SIM card online and...
My bill amount raised overnight
I usually pay $105 between 2 accounts for 7 months and then I get a bill that I owe $1245.25. What is this about?
