Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Telus Wireless Home Phone Issues

Hello all, I have just installed the Telus ZTE WF723A wireless home phone and while it mainly works well, it has issues with some of the features. For instance, I cannot get Conference Call to work. I can talk to two different callers by switching ba...

NoSmoke by Friendly Neighbour
  • 5616 Views
  • 4 replies
  • 0 kudos

Can't pick new device

Trying to upgrade my devices but get an error on Step 2 - Device Payment Options. I've tried two different browsers, clearing cache, consulting the virtual chat, emailing (telus doesn't support email anymore), and calling (which directed me to the mo...

td12 by Neighbour
  • 2053 Views
  • 2 replies
  • 0 kudos

Suddenly no data on phone

Today out of nowhere I lost all data connectivity on my phone (OnePlus 9 Pro), I can still call and text without issue but can only get data through wifi. I spent a couple hours on with CS to see if they could figure it out and no dice. I have tried ...

EB3760 by Neighbour
  • 3368 Views
  • 1 replies
  • 0 kudos

Resolved! pay as you go

i have no credit card, i own an iphone 7 with sim card and have a data plan with telus monthly, i need a new phone i dont know if i qualify for getting on a monthly plan for a device and telus and google is not giving me answers, or what my other opt...

tee87 by Neighbour
  • 2804 Views
  • 1 replies
  • 0 kudos

Easy pay/bring it back

Little backstory first. My cousin had hooked me up a phone under his name, we just recently switched it over to my name. It was an easy pay/bring it back device. There was zero dollars remaining on the easy pay, and $570 dollars under the bring it ba...

Frlsldr by Neighbour
  • 3140 Views
  • 3 replies
  • 1 kudos

Resolved! assistance

Am I the only one getting the run around on purchasing a cell phone outright? Been chasing for answers for over a week. no one can help. Chased place to place - finally got an automated reply from Telus - clicked on the link supplied. It doesn't work...

noluck by Neighbour
  • 3728 Views
  • 3 replies
  • 0 kudos

Moving

HiMy friend has an iPhone 13 with bring in back option in Telus for 2 years with monthly payment for phone 0She is going to move in Europe permanentlyWhat should she do with device?Should she return it to telus or could she keep this device?

sending picture

for some reason I cannot send pictures via text I used to be able to but for some reason it stopped I followed everything here https://www.telus.com/en/support/article/3-steps-to-fix-your-picture-video-message-issues and that is all set correctly I a...

New plan can't add tablet online

Hi.I just signed up for a 100gb unlimited plan. I signed up through my employer promo. It allows tablet add on. However when I signed up I could only check out if I wanted to buy a device.Whenever I try to add a line it asks me for my info and then I...

Paedrig by Neighbour
  • 1809 Views
  • 1 replies
  • 0 kudos

Device Discount Balance

If I leavey contract in the middle, will I have to pay the total discount ammount from the beggining or just what is left of it. For example, I got 390$ in discount and now, it says I have 195$ left. Will I have to pay 195$ or 390$ of the discount ba...