Resolved! activations fee
why on every new phone there is a activation fee when already customer? I find this annoying. Thanks
Latest topics
free up grade
so today went to get a new phone the rep said sorry no one called from Loyaltee I called today and the rep was really rude from Telus to me 2 times in a row. If I hear her answer again do I right to hang up and call back to someone else? I hope calls...
Samsung A54 charger
Does anyone know if normal to take up to 3-5 hrs on reg wall plug? I have a wall brick here it was hot so unplugged it and plugged into my netbook USB thanks
Phone Repair through Telus
Team,I am writing to express my deep dissatisfaction with the repair services I recently received for my Samsung Galaxy Fold 3.In December 2022, I took the refurbished Samsung Galaxy Z Fold 3 256GB Black from Telus online. Unfortunately, in September...
Smart Home app login troubles
Hello, I'm having problems login into my Telus Smart Home app. I would like to control my light but can't. Is there awayto link and login? Thank you to
Resolved! No cellular on new iPhone/SIM card
I have a new iPhone with new SIM. I have my old iPhone with its own SIM. My new phone doesn’t have cellular data but my old phone does. How do I get the cellular to work on new phone? Do I need to remove sim from old phone?Thanks!
5G+
When will Telus implement the 5G+ icon on iPhones?
Security Deposit?
Is it normal for a Telus store to ask and require a “security deposit” for ordering a new phone. My local Telus store made me put a deposit on a phone they had to get from another store and that I’d be refunded upon picking it up. I spoke to Telus re...
Scam call about a new cellphone plan
Got a call today from 778-229-9648 and the person said he is from Telus. He offered me a deal to switch my plan with Telus for $30 cheaper, with unlimited data usage and I don't need to pay any extra transfer cost. Then he transferred my call to anot...
Share data from mobility plan
i have a share plan with telus, ( unlimited ) and just added a tablet for the share data , the telus store rep said it will be $15/month for unlimted access to my plan, But every where on telus site / web page says $10/ month.. Just curious who is ri...
