Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! My Order hasn't been processed yet

I ordered a new iPhone 13 Pro Max on friday march 18 and i got an email saying i needed to confirm information about my order and to call the webstore so i called and didn't get an answer i emailed and no answer. I paid the $200 upfront and it said i...

CKohlman by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Software Updates

When is Telus going to get serious about pushing out software updates in a timely fashion? For the amount I pay for my phone, I should not be waiting for Telus to "get around to it".Rogers and SaskTel released One UI 4.1 for their S21 customers on th...

Resolved! Telus ZTE Cymbal 2 Phone...

I have just purchased a Telus ZTE Cymbal 2 cell phone. But when I connect it to the USB port on my computer, the MTP device driver will not install. After several attempts, I keep getting the "Driver Installation Failed" notification. My OS is 'Windo...

Resolved! How to unfreeze Telus mobility line

Currently I am back home and want my CA number to be activated ASAP. I am trying to connect with live agent through chat and requested callback as well. No one has approached yet May b I am out of country or any other reason not sure. How do I unfree...

Vaidehi by Just Moved In
  • 1 replies
  • 1 kudos

Resolved! Self-serve transfering existing prepaid phone to a new device

I was able to bind my phone number to a new SIM card all by myself from prepaid account site a few years ago. There is no "change a SIM card" option on the page anymore.Is anyone still able to do it by self-serve? Or do I have to visit a Telus store?

im43232 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! New Phone Bill

Anyone ever got a bring it back contract and had to pay alot of tax? My bring it back contract for my old phone ended on january and returned it. I got a new phone (s22) with a bring it back contract. I, of course have to pay a one time connection fe...

dibanez by Just Moved In
  • 2 replies
  • 0 kudos

Esim Google Pixel 3xl

Hey! I bought pixel 3xl blocked on telus, and i unlocked it but not turn it on esim. What to do? maybe there is a way to unbind or activate esim through telus?

IvanS by Just Moved In
  • 2 replies
  • 0 kudos


So, I ordered an iPhone 13 mini online that is black with 256 GB with bring-it-back. Last Friday (02/04/2021), went to one of the TELUS stores since they needed to verify my IDs. Everything went well on that part and the sales representative told me ...

Angel_ica by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Bring-It-Back Program

I am thinking of leaving Telus as the service is not good where I live, and its causing issues. I am currently on the Bring-It-Back program, I cannot find anywhere on the Telus website that if I leave Telus all together, if I would receive that money...

Pixel 6 Pro Backorder

Anyone been waiting for a backordered Pixel 6 Pro right now? I've hit the 6 week mark and haven't heard a peep from Telus during this whole period. Wondering if I should expect another 6 weeks of waiting.