Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Buy it back

My phone is coming up for renewal and although I usually take advantage, I'm thinking of keeping it this time. As I had been credited up front, I understand I will have to pay that back. However, will my monthly fee of $26.25 now disappear as I will ...

Jpauls50 by Neighbour
  • 1584 Views
  • 1 replies
  • 0 kudos

My Telus error after eSIM conversion

I converted my iPhone physical SIM to eSIM and now My Telus app errors out and cannot see my usage or even my plan details. Only billing info is available. Same errors with my Telus site. Phone works ok.

Smarkos by Neighbour
  • 3563 Views
  • 4 replies
  • 0 kudos

Number Transfer

Hi, my fiancée was with Bell and needed a new phone so I added her on my account and ordered a new IPhone 14. We received it today, and set it up, inserted new SIM and requested a phone number transfer. It usually takes 30mins to 2:30. It has been 10...

Nicky-gb by Neighbour
  • 2946 Views
  • 1 replies
  • 0 kudos

How to Downgrade a Mobile Phone Plan?

I wanted to downgrade my mobile phone plan as I changed to a work from a home lifestyle. Currently on the Unlimited mobile plan and I am barely scraping the surface of data. It's more than I need and I'd like to downgrade to either the Essential 6 5G...

Resolved! Upgrading phone steps

Hello, I am in need of upgrading to new phone. My phone is so old that the SIM card won't fit whichever new phone I will be getting so I will need to change both the phone and SIM card. I've read the instruction regarding swapping SIM card online and...

Galaxy watch 5 LTE issue

It seems my GW5 "overheats" when making calls using the LTE function. This happens anywhere between 1-3 minutes into a call. The watch is a GW5 pro and only a few months old. It has been in for repair (motherboard, battery and rear sensor replaced) b...

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mjwood by Neighbour
  • 2783 Views
  • 4 replies
  • 0 kudos

lost phone

So I lost or my phone got stolen and is no where to be found and must not of had tracking on. I thought I did but my device is offline when I go to look on the Icloud find my device. I've called and asked everywhere it could be as well. Im on a bring...

mattf by Neighbour
  • 2705 Views
  • 2 replies
  • 0 kudos

Resolved! Telus Promotions Scam

Is it safe to safe I've been scammed?This whole thing makes me sick, and I can't believe I didn't clue in..Guy started asking me for a lot of information.. sadly I gave up my drivers license # and pin #.I've changed my PIN and plan on contacting the ...

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