Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Can basic cell phones with no internet be hacked?

I recently received two text message from short code numbers. When I tried to open them they either installed or tried to install something into my phone. Can hackers get into a phone like mine this way? Thanks!

LizBeth by Just Moved In
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Samsung Galaxy S21 Ultra Update & Updates in General

Now, I know that even when updates are released by phone manufacturers it has to go through a process at Telus before they will send it to our devices. I know that even when Telus says an update will come out on a certain day it doesn't mean you'll g...

Blaqq by Organizer
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  • 1 replies
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Resolved! Samsung galaxy s9 64gb

Hi i have a Samsung galaxy s9 64gb i got from telus 2 years ago working fine but in the last few months I have been charged for call forwarding to Fort Saint John bc , my call forwarding is off and I have tried by calling *73 but still I am being cha...

kelson by Just Moved In
  • 2348 Views
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Resolved! My Order hasn't been processed yet

I ordered a new iPhone 13 Pro Max on friday march 18 and i got an email saying i needed to confirm information about my order and to call the webstore so i called and didn't get an answer i emailed and no answer. I paid the $200 upfront and it said i...

CKohlman by Just Moved In
  • 1541 Views
  • 1 replies
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Resolved! Software Updates

When is Telus going to get serious about pushing out software updates in a timely fashion? For the amount I pay for my phone, I should not be waiting for Telus to "get around to it".Rogers and SaskTel released One UI 4.1 for their S21 customers on th...

Resolved! Telus ZTE Cymbal 2 Phone...

I have just purchased a Telus ZTE Cymbal 2 cell phone. But when I connect it to the USB port on my computer, the MTP device driver will not install. After several attempts, I keep getting the "Driver Installation Failed" notification. My OS is 'Windo...

Resolved! How to unfreeze Telus mobility line

Currently I am back home and want my CA number to be activated ASAP. I am trying to connect with live agent through chat and requested callback as well. No one has approached yet May b I am out of country or any other reason not sure. How do I unfree...

Vaidehi by Just Moved In
  • 4960 Views
  • 1 replies
  • 1 kudos

Resolved! Self-serve transfering existing prepaid phone to a new device

I was able to bind my phone number to a new SIM card all by myself from prepaid account site a few years ago. There is no "change a SIM card" option on the page anymore.Is anyone still able to do it by self-serve? Or do I have to visit a Telus store?

im43232 by Just Moved In
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Resolved! New Phone Bill

Anyone ever got a bring it back contract and had to pay alot of tax? My bring it back contract for my old phone ended on january and returned it. I got a new phone (s22) with a bring it back contract. I, of course have to pay a one time connection fe...

dibanez by Just Moved In
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