Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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being charged for texts i never sent

Have an iPhone and my billing came out with $100 in international texts I never made, 2 of them were made while on a plane with phone in airplane mode. there are no texts on my phone for these 2 US numbers and so far telus has been no help. I see the...

Davyseal by Friendly Neighbour
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4G only works with WiFi

Over the past few days my telus service has stopped working fully when not connected to WiFI. I can still call and SMS although some people complain of failed deliveries with text messages. What I noticed is that Google maps and Wave have no or limit...

penguin by Neighbour
  • 2098 Views
  • 2 replies
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How to safely buy used iphone

HiI'm looking for a used iphone. I heard a horrible story where a lady in Edmonton bought a used iphone from an individual. Everything checked out at the time but before she could activate it the seller reported it stolen. Would I need to activate th...

Frznrth by Organizer
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  • 2 replies
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The telus website wont sell me a phone.

I have a phone through the epp program (Canada Post) and am trying to buy a phone but the website wont allow me to.1 hour wait time to talk to a human with godawfull elevator music blaring in my ear or 45 min wait for online chat. Does telus really e...

Very unhappy new cusfomer!

I am a very unhappy new customer who is frustrated because my IPHONE 14 Max pro 256 in gold that I paid for is missing. I wanted to cut off my services with freedom mobile but until now I am paying for another billing cycle because Telus and UPS cann...

Resolved! Stream+

I woke up this morning to 6 emails from Telus saying there were changes to my account and services added. I have 4 devices on my account. Two phones and two iPads. I had stream+ on one phone. Somehow it added the service to the other phone and 2 iPad...

EPP Phone Order "Processed" Status

Hi everyone,Just want to ask and seek help if anyone is facing the same problem as me. I ordered a Samsung Z Flip 4 with an EPP offer (I'm working for Vancouver Coastal Health) online on Jan 1st, 2023. The process was a smooth process and a nice deal...