Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

SIM card not fitting into tray

Good afternoon I just received a Samsung Galaxy Tab A7 Lite and am trying to put the sim card into the tray. It seems like the card is too wide for the tray. Any other users have that same problem?Thanks

Terry2021 by Helpful Neighbour
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Android 13 update

I have a Samsung A13 4G. Just wondering if it was suppose to get the Android 13 update a couple of weeks ago. I thought it was, based on the schedule, but my phone hasn't received the update.

Bring it Back Return

My bring it back amount is due the end of this month. I have paid my phone off. Can I bring it in earlier than the end of March date, or do I need to bring it in on the actual date it is due?Thanks!

kalbpear by Neighbour
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  • 1 replies
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Additional fee from post office for new phone?!

I just ordered a new phone and paid through Telus etc. Now I’m left a note on my door that I need to collect it at the post office with ID (previously it just needed a signature) and owe an additional $37!?!I honestly should have gone in store but wi...

Resolved! Pixel 7 Pro March 2023 Android Update

Does anyone know the day Telus will post the 05Mar2023 Android update? Google says it was released on March 5th. It apparently has fix for screen flicker and resolves difficulty unlocking phone.

ebaylow by Organizer
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  • 4 replies
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Telus stole my old device and refused to credit me.

I have a major issue, and I'm not getting any help.I recently pre-ordered a Galaxy S23 Ultra 512GB under the EPP on February 4th, 2023. Received the device on February 8th, 2023 and activated my new line. I was told by an agent over the phone that I ...

Samsung S21

Hello, I've had my phone for almost 2 years now. After recent update my phone won't recognize the nano sim card, nor the one that was originally in the phone or a new one I tried. I did pay for extra protection. However Telus won't even look at it. T...

S-walsh by Neighbour
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  • 2 replies
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move samsung smart watch to another phone number

hi,I have several handsets under a small business account. One of the phones also has a Samsung smartwatch tied to it so that when a text message is sent to the phone, the smartwatch also gets the message. My question is ... can the same smartwatch b...

paulk by Neighbour
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  • 4 replies
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