Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Telus ZTE Cymbal 2 Phone...

I have just purchased a Telus ZTE Cymbal 2 cell phone. But when I connect it to the USB port on my computer, the MTP device driver will not install. After several attempts, I keep getting the "Driver Installation Failed" notification. My OS is 'Windo...

Resolved! How to unfreeze Telus mobility line

Currently I am back home and want my CA number to be activated ASAP. I am trying to connect with live agent through chat and requested callback as well. No one has approached yet May b I am out of country or any other reason not sure. How do I unfree...

Vaidehi by Just Moved In
  • 1 replies
  • 1 kudos

Resolved! Self-serve transfering existing prepaid phone to a new device

I was able to bind my phone number to a new SIM card all by myself from prepaid account site a few years ago. There is no "change a SIM card" option on the page anymore.Is anyone still able to do it by self-serve? Or do I have to visit a Telus store?

im43232 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! New Phone Bill

Anyone ever got a bring it back contract and had to pay alot of tax? My bring it back contract for my old phone ended on january and returned it. I got a new phone (s22) with a bring it back contract. I, of course have to pay a one time connection fe...

dibanez by Just Moved In
  • 2 replies
  • 0 kudos

Esim Google Pixel 3xl

Hey! I bought pixel 3xl blocked on telus, and i unlocked it but not turn it on esim. What to do? maybe there is a way to unbind or activate esim through telus?

IvanS by Just Moved In
  • 2 replies
  • 0 kudos


So, I ordered an iPhone 13 mini online that is black with 256 GB with bring-it-back. Last Friday (02/04/2021), went to one of the TELUS stores since they needed to verify my IDs. Everything went well on that part and the sales representative told me ...

Angel_ica by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Bring-It-Back Program

I am thinking of leaving Telus as the service is not good where I live, and its causing issues. I am currently on the Bring-It-Back program, I cannot find anywhere on the Telus website that if I leave Telus all together, if I would receive that money...

Pixel 6 Pro Backorder

Anyone been waiting for a backordered Pixel 6 Pro right now? I've hit the 6 week mark and haven't heard a peep from Telus during this whole period. Wondering if I should expect another 6 weeks of waiting.

Bring Back options

I have been informed that my 'bring back' due date is Feb 10th. However Samsung is supposed to be announcing the S22 range of phones of Feb 9th. I'd love to upgrade to one of the new flagship phones. What are my options? P.S. Why does the time-zone o...

Rob49152 by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Android 12 for S20 FE

When will Android 12 b released for the S20 FE from Telus?

JDN by Just Moved In
  • 2 replies
  • 0 kudos