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Constantly charged for roaming without leaving the country.

My family has a cottage on the north shore of Lake Erie, approx 60 km across the USA to Dunkirk Pennsylvania.I _Constantly_ get "welcome to the USA" notices and charges of $12 per day, even though I haven't left Canada in probably twenty years. This ...

Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by • Neighbour
  • 5912 Views
  • 6 replies
  • 0 kudos

Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by • Neighbour
  • 3590 Views
  • 2 replies
  • 0 kudos

Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by • Neighbour
  • 2586 Views
  • 2 replies
  • 0 kudos

pricing

why are your products prices not transparent, all sorts of "deals" One person gets more service for less than others? aggressive people phone up and make demands and get better prices etc. I call for complete pricing transparency now and demand you m...

ThomasA by • Neighbour
  • 1701 Views
  • 1 replies
  • 0 kudos

Harrasment form security salesmen

Came home last night with my wife from a nice dinner on my birthday to find a group of about 8 young men sitting on my front steps. They wore shiny new telus shirts. I asked what they were doing and one jumped in with selling me a security service. N...

ThomasA by • Neighbour
  • 1631 Views
  • 1 replies
  • 0 kudos

Overpaid bills and unclear details

Telus mobile changed $70 on a prepaid account last month, and can't provide any details about why they charged so much! As I am closed the account everything is gone.... this is not right and professional.

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