Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Reception in NW Calgary (Evanston)

Hi,I’ve been a Telus customer for about 8 years now and never had any major issues with cell reception at home. Over the last couple for years, coincidentally since the start of the pandemic, I have poor reception inside my house. Even though my phon...

Zooter by Just Moved In
  • 1828 Views
  • 1 replies
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Pixel 6 restarting

Is anyone else experiencing constant restarts with their new Pixel 6 Pro? Mine restarts without prompting 3 - 4 times a day.

VoLTE & Wi-Fi Calling

With Telus coverage/speeds being so inconsistent and poor throughout NB, it would be great to access features such as VoLTE / Wi-Fi Calling.Is there anything that can be done to access these features on a phone that supports it, but Telus restricts?I...

jstoner22 by Just Moved In
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Resolved! Volte for pixel 6

Pixel 6 cannot turn on volte and use wifi calling on Telus post paid

Any parameters to change when switching from Koodo to Telus?

I switched from Koodo to Telus using the same phone (Samsung Galaxy Core LTE). The signal is harder to catch, I have a lots of trouble getting a line or sending/receiving a SMS. Is there any special procedure that I should do beside inserting the new...

Sylvain2 by Just Moved In
  • 1587 Views
  • 1 replies
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iPhone 13 Pro Max: Delay in Shipping

I placed an order through the web store on October 2, 2021 for an iPhone 13 Pro Max. I had checked the "Order Status" page and it was in step 3 stating that it was shipped, but didn't receive an email with tracking information. I tried contacting age...

Resolved! LTE

How does LTE setting on phone affect battery performance as I heard it drains the battery quicker on an iPhone

Galaxy Note 10+ can't send MMS messages

I just switched from Rogers to Telus 2 days ago. Initially, everything was working fine, including my MMS group chats. About halfway through yesterday, I noticed that my MMS messages were failing to send. I can still use RCS "Chat" messages, but when...

jediking by Just Moved In
  • 2412 Views
  • 2 replies
  • 0 kudos

Phone number being auto-blocked by phone

For the past week, my mother's phone number is being auto blocked by my phone (Samsung Galaxy S21 Plus). It's a new phone. I have had it for a couple of weeks but this problem has only started happening the past few days. Her number is not in the blo...

floflo by Friendly Neighbour
  • 4014 Views
  • 8 replies
  • 1 kudos