We recently had 5G enabled in our city and while my phone (S21 Ultra on latest update) will sometimes connect to 5G, it will only stay connected briefly and while not moving (ie not while driving around). I can confirm there is sufficient 5G signal a...
I bought a Samsung S20 5G (Model SM-G981W) from a re-seller in Toronto as an open box product. Everything works great except I don't have the option for enabling VoLTE under mobile networks in settings and when I try enabling WiFi Calling from the ph...
Thé bars on the phone keep changing all the time. Most times it remains around 1 and maybe 2 bars. Exceptionally 4 bars appear but doesn’t stay for long. It suddenly drops to 2. I live in the countryside (rural area) so I have a land line. The cellph...
Looking to move my existing number to an esim. Does TELUS provide support for esim on a Samsung S21 Ultra?
I have iPhone 12. The past few months my calls have been dropping more and more. I’ve contacted apple. They ran diagnostics etc. I’ve updated to most recent ios. Telus replaced the SIM card and it continues to happen. I’ve noticed the other day. Anyt...
I just upgraded my device online. How long does it take for the device to arrive at my door?
I use my personal phone for work calls and for this reason have my "Show my caller ID" turned off in my iPhone settings. There are a few people I would like to have my caller ID display for. Doing an internet search, it seems that there are some pref...
Hi: I am about to Upgrade/Preorder the Galaxy Z Flip 3 from my Galaxy Note 9. A Few Questions Please: Will the Flip arrive with the SIM in place - if not, are they awkward to insert? On arrival, what if any issues might I get upon activation? Is it r...
Hi All,I just recently joined Telus after porting my Koodo# to another company and got a better offer here. I didn't get a device at the time because my current device is fairly new (Pixel 5). Wanted to see what prices were like for the S21 because I...
My friend's phone is provided and paid for by her employer. They are cool with her using it for personal, but they only give 1GB data. She can't seem to register her number on My Telus (among other things, she doesn't know the postal code for billing...
