Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Order Processing

I ordered an iPhone 13 two weeks ago in the mobile store. It has still not shipped and no indication the order has moved past the initial stage. No update since December 4th in order status page. I’m a business account so waited on hold for over two ...

Resolved! Black Friday Deal iPhone 13

I ordered a black iPhone 13 on November 29. In the email I received it said it would ship in 5-7 business days. It has surpassed that now and I still have not received an update. When I track the order it just says processed and hasn’t been updated s...

Stee90 by Neighbour
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  • 5 replies
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Resolved! PAYMENT ON CELL, PAYMENT NOT BEENING ACCEPT PAY AS YOU GO

good morning, I have a very frustrated concerns and question about two pay as you go payments on cells, that is every mouth I make payments with my bank card for payment on the two cells phone, now when I make any payment by credit or banking on my c...

Resolved! Black Friday Rip Off

My business account has five mobile numbers on it. Two of them are currently with newer devices and so still have some time in their two year contracts to go. Three were using older Samsung phones and were now on a month to month basis. The phones we...

CMCPost by Neighbour
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  • 1 replies
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Mobility

I have an Alcatel phone that I pay $10/mth for & I was notified I had run out of minutes. I want to top it up so it works but I tried online without success. Please help. Thanks.

blut1 by Neighbour
  • 1429 Views
  • 1 replies
  • 0 kudos

Wifi Calling stopped working today

Not sure if there is a network issue but randomly today my wifi calling was disabled and when I go to re-enable it just goes through an endless loop of me putting in my address and it sitting on "requesting service. Please wait..."The cellular qualit...

Resolved! Bring-it-Back Return Amount

Hello! If you send back a device for Bring-it-Back and whoever inspects it decides it's not perfect and is only going to credit you for partial value, what recourse do you have? Are you able to tell them to send the phone back to you and you'll sell ...

KonkeyDong by Friendly Neighbour
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  • 2 replies
  • 0 kudos

Online sim order

I placed an online order for a sim card on November 28th and got an email saying the order has been shipped on November 29th. The email said a tracking number is included but there was none.On the order status check page, all I can see is that the or...