Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! No order confirmation

I ordered 2 iPhone 12s in store today to be shipped to home as they didn’t have them in store. I haven’t received an order confirmation yet. How long does it typically take?

Wilson99 by Just Moved In
  • 1 replies
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Credit Check Thresholds

I had some money issues last year that I've since resolved, but my credit score took a hit as a result. Wondering if anyone knows what the credit score breakdown is for Telus - at what score do they require a down payment, at what score do they say n...

Duggee by Just Moved In
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Resolved! Locked phone

Bought a locked phone..Telus iPhone and I have a plan with Telus can it still be unlocked I've been having trouble getting in contact with the person I purchased it from

frankd101 by Just Moved In
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Resolved! Switch from Koodo...SIM CARDS

I am waiting for the delivery of SIM cards to transfer 2 phones from Koodo to TELUS. Should I remove the Koodo SIM cards and replace them with the new TELUS cards before I phone to activate ? On line instructions are not clear. As well am I correct i...

BarryN11 by Friendly Neighbour
  • 2 replies
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Bring your own 4g Router for Smart Hub service?

Has anyone had success bringing a third-party 4g router to their rural Smart Hub service? I just tried to set up a Netgear LAX-20 4g router and was told by tech support that no BYODs are allowed at all. The Netgear should work (proper LTE bands), and...

jtg575 by Friendly Neighbour
  • 0 replies
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Smart hub speed issues

I have a smart hub installed with an outside antenna 1 mile away from a tower. My problem is that the download speed starts off well above the 25 Mb. limit but slowly drops down to less than 1Mb. Doing a short term speed test shows good speed but doe...

JC99 by Just Moved In
  • 3 replies
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Galaxy watch active 2 with LTE

Why sell galaxy watch active 2 with lte if you cannot provide its full feature. The reason why I bought this because it can work independently. Only to find out that I cannot send text messages if it is not connected to my phone or if my phone is off...

Interim solution for text messages

Hi I dropped my cell in the ocean tonight. I ordered a sim and am buying an iphone from a friend. In the meantime, is there anyway to access SMS messages? I can get imessages on my wifi only ipad but not regular text messages. Any help is appreciated...

Resolved! Alcatel GO 3 Flip phone

I made the mistake of choosing this phone. I chose this device because all I want is a phone. I don't use it for anything else except to make calls and text messages.Herein lies the problem. In attempting to add names to the Contacts, I found there w...

Di444 by Organizer
  • 3 replies
  • 0 kudos