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pricing

why are your products prices not transparent, all sorts of "deals" One person gets more service for less than others? aggressive people phone up and make demands and get better prices etc. I call for complete pricing transparency now and demand you m...

ThomasA by • Neighbour
  • 1714 Views
  • 1 replies
  • 0 kudos

Harrasment form security salesmen

Came home last night with my wife from a nice dinner on my birthday to find a group of about 8 young men sitting on my front steps. They wore shiny new telus shirts. I asked what they were doing and one jumped in with selling me a security service. N...

ThomasA by • Neighbour
  • 1636 Views
  • 1 replies
  • 0 kudos

Overpaid bills and unclear details

Telus mobile changed $70 on a prepaid account last month, and can't provide any details about why they charged so much! As I am closed the account everything is gone.... this is not right and professional.

Resolved! Texting issues when in the USA

I recently upgraded my 12yr old 3g mobile phone with a new 5g/4g Samsung A13. I also upgraded my wife's 3g phone as well to the Samsung A13. We swapped the SIMS from the old phone to the new phone, after trimming them to fit the Nano SIM slot. The ph...

Matt1 by • Organizer
  • 5354 Views
  • 6 replies
  • 0 kudos

Login Failed Error Code: LGN-301

I keep getting the Login Failed message; Error Code: LGN-301, when using My Telus app to log in. My phone has factory installed My Telus app, so after few updates I still haven't been able to access my account. It's older phone ... has Android 7 OS. ...

Ogg76 by • Neighbour
  • 9819 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy Watch 5

Is the New Galaxy Watch 5 LTE (esim only) will be supported by Telus? No physical SIM card on this watch. Thanks!

x345m by • Neighbour
  • 3201 Views
  • 1 replies
  • 0 kudos

Tablets

Has Telus ever offered more options for tablets? Im wondering why the only selection is from Apple, nothing good from Samsung? I would buy one so dam fast if you guys did. Apple is a joke and lessens the life of their products to make money, or at le...

Third party event billing

I was looking at my Telus bills and for the past 5 months I've been billed by a third party company called Boku for $16.99. When I called TELUS they said yes third party billing can happen and yet I have NO record of them having permission to bill me...

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