Hey @AndrewD1995 we'd like to investigate this further. If you want, feel free to send a private message with some more info such as the store locations so we can reach out to them directly and get to the bottom of this. Thanks.
Did you ever get this resolved? I've had a similar (but not as severe) problem recently with agents promising me things over the phone, discounts and credits, and then not having them applied to my home service and mobility activations. When I contacted support, they were no help, because there's no paper-trail or record of these agents promising things. It's like I have to record the phone call whenever I speak to someone at Telus.