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Impressively slow internet connection

Can someone at TELUS please explain to me why:a) my “high speed” internet is so slow that I can barely FaceTime, stream videos without having to wait for buffering or load websites quickly (e.g it took me 3 minutes to get to this screen just due to w...

Order

I placed an order online for a phone on March 27 and a plan as a new customer and TELUS charged my card for the price of what I chose but it hasn't gone through yet, I'm just wondering how long it will take we send all proof of adress not responding ...

Zena by • Just Moved In
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Telus hub

Hello..I have a telus hub to bring internet to our home. Can I create a telus email account with this?

hubby1 by • Just Moved In
  • 1279 Views
  • 1 replies
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Call Control

I want Call Control for my mobile. I have on landline.Get this done please. Thanks

Jiffypop by • Just Moved In
  • 2782 Views
  • 6 replies
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Invalid sim card

I always experienced to my phone everyday that may sim is invalid, i cant even make any phone calls or text

Myra by • Just Moved In
  • 1976 Views
  • 2 replies
  • 0 kudos

Resolved! How do I block my caller ID from my cellphone?

I've been informed that I can block my caller ID information when placing an outgoing call from my cell phone by pressing #31# and then the number. Is there a charge or fee when making these types of calls?

horse15 by • Just Moved In
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  • 7 replies
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Samsung needs servicing

Hi, My daughter's Samsung phone needs servicing. It shows that it's overheating but it isn't. It won't start up. During this period where all stores are closed, how do we get these devices fixed? Can we send it someplace?

DenisL by • Just Moved In
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  • 1 replies
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Are online orders of new devices being delivered?

I recently ordered a Google Pixel 4 from the website, the order was placed and I received the confirmation via email with the new contract, billing breakdown, etc. The order took place on March 21st and it said the delivery would take 5-7 business da...

Increasing data plan

Hi! Sorry if this was the wrong forum. But I have a question. I currently have a hub and a data plan of 250 Gb which I want to increase to 500 GBs. Do I need to wait till April 5 ( the last day before it resets) to change my plan? I tried changing on...

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