No Compensation for poor services
I am very disappointed that I was unable to contact my family during Fiona .. and Telus has offered no compensation.
Mobility Devices
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Text says u got a refund
I got a text today stating After a Billing mistake, Telus Communications sent you a refund. Then it’s a link I haven’t clicked it as I don’t want too just wondering if this is real, the number is +1 (888) 614-5566
PUK Personal Unlocking Key required for Older phone
I have switched my TELUS SIM card to an older "unlocked" Samsung S8 and it is now asking for a PUK (Personal Unlocking Key). I have been on hold with TELUS phone support for over and hour and to know if this PUK can be obtained online or do I have to...
customer agreement
Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled to contact someone who can provide this for me.
Bring it back Program
I am looking at participating in this program but what am I paying for upfront?What am I paying for through my monthly payments? If I am paying 20 dollars extra a month does this go toward the phone?and what is my end cost? iPhone 14 Pro MaxDue today...
IPhone SE
Are second or third generation Iphone SE's compatible with Telus' prepaid network?
Bring it back
My contract is almost up and I need to “bring back” my devices for upgrade. I want to do it online and avoid the $50 connection fee. How does it work? I pick out the new device and order it. Do I return the old one right away or wait till the new one...
iPhone 11 doesn't receive calls from US numbers while in the US unless number is in contact list
I'm a long haul driver and as the title says, my phone won't receive calls from US numbers while in the US unless the number is in my Contact list. The software on the phone is up to date (iOs 15.7) What setting on my phone is screwing this up and ho...
Telus and Search History
Hi does Telus keep records of internet/search history for user cellphones? I want to check on my child.
iPhone 14 Pro Max shipping
Ordered an iPhone 14 Pro Max two weeks ago. Still not shipped, no tracking number, very infrequent "last updated" on my order number. For a 1,500$ phone, I'd have expected it to be shipped in 3 days or less. What's going on Telus? Says it'd ship in 1...
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