Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Order place over three weeks ago and no update on status

I placed an order on December 27 and three weeks later I have not received an update on the status. It says the wait is 1 to 2 weeks. I also paid $413.00 as part of the bring it back program. I sent an email and received a message they will get back ...

MSAM by Just Moved In
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Resolved! iPad simlock blocked

Hi,I have problem with my IPad. I bought it from guy who shipped it from Canada. It’s with cellular mode but it wasn’t used. It was new when I got it and I was first person who configured it.After while I had to restore it cause cellular mode didn’t ...

Peter1984 by Just Moved In
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Telus mobility customer, data apart of my account

Shaw provides our wifi . My cellphone won’t let me set up cellular data hotspot ? Telus wifi address now on my cellphone? Plus Shaw wifi address in settings with my mail ? Help ! I don’t want to call again and be on hold for too long ! Why won’t my s...

V99 by Just Moved In
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Telus Mobility

Doesn’t Telus Mobility have Live Chat ? Or just a robot? Have Wi-Fi with Shaw ! Have cell with telus Mobity! Data is part of mobility with my plan . Cannot access a data hot spot , Telus wifi address , Shaw wifi address in emails???? Help ! How do I ...

V99 by Just Moved In
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Resolved! Can I use tablet SIM in the phone?

I understand that Telus SIM for a tablet plan (such as Peace of Mind 5GB plan) is data only, but I am wondering if I can use this SIM with old unlocked phone as opposed to a tablet? I want to use it to create a WiFi hotspot and for browsing, not for ...

Mishuta by Just Moved In
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Resolved! Preorder S21 Ultra/order change

I preordered the S21 ultra 128GB phone. I would like to change my order to 256GB or 512GB, but I do not know how to go about that. I didn't know that the S21 doesn't have a micro SD port.

AdamNat by Just Moved In
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Resolved! Iphone 12 Pro

I ordered an Iphone 12 Pro 128GB Pacific Blue on January 6th, and was told it would take about 4-6 weeks to ship. On the Telus web store it shows shipping is now between 2-3 weeks. Using the order status website I still see between 4-6 weeks. Will my...

CodyW by Just Moved In
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S10 Android 11

So when is telus going to release Android 11 and UI 3.0 for the S10 series? Why don't you unlock the bootloader and let me do what I want with my device?

Mueller by Neighbour
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Resolved! How to set up MMS messaging for the Easyfone flip phone

I cannot send or receive mms messaged on my new Easyfone flip phone. It looks as though I need to set up a network account and I have input the following which is not working. Below are the only options I have for setting up a network: Username: Telu...