Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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defective device

I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased fro...

Rvee by Neighbour
  • 2667 Views
  • 3 replies
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Constantly charged for roaming without leaving the country.

My family has a cottage on the north shore of Lake Erie, approx 60 km across the USA to Dunkirk Pennsylvania.I _Constantly_ get "welcome to the USA" notices and charges of $12 per day, even though I haven't left Canada in probably twenty years. This ...

Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by Neighbour
  • 6915 Views
  • 6 replies
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Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by Neighbour
  • 3844 Views
  • 2 replies
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Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by Neighbour
  • 2756 Views
  • 2 replies
  • 0 kudos

pricing

why are your products prices not transparent, all sorts of "deals" One person gets more service for less than others? aggressive people phone up and make demands and get better prices etc. I call for complete pricing transparency now and demand you m...

ThomasA by Neighbour
  • 1805 Views
  • 1 replies
  • 0 kudos

Harrasment form security salesmen

Came home last night with my wife from a nice dinner on my birthday to find a group of about 8 young men sitting on my front steps. They wore shiny new telus shirts. I asked what they were doing and one jumped in with selling me a security service. N...

ThomasA by Neighbour
  • 1694 Views
  • 1 replies
  • 0 kudos