Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

smart hub

How to connect a WIFI extender to the smart hub? I have to WIFI extenders connected which automatically connected when powered up, i want to add a third but I cannot? I tried the mytelus wifi, but the extender I want to connect, I need to connect it ...

Andy2 by Just Moved In
  • 1 replies
  • 0 kudos


Why is there an orange dot at the top of my iPhone screen?

Jill1 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Forum Trouble

I can't upload a picture to the forum. Which forum do I post to regarding this issue? Shane.

Shane by Leader
  • 11 replies
  • 0 kudos

Track+ Manual

Greetings, I purchased the Track+. Does anyone know where I can download a manual? There was a Quick Start Guide in the box but it didn't help much. I've already checked the manufacturers website and the app developer. Specifically, I'm trying to fig...

Shane by Leader
  • 4 replies
  • 0 kudos

Resolved! Optik TV app not working on my phone

Whenever I try to log in I get an error message that says something went wrong and please try later. I'm using a Samsung A5. Can anyone help?

Screety by Just Moved In
  • 5 replies
  • 1 kudos

Ordered a phone upgrade, didn't receive it, but I'm paying for it?

I've never had a problem with Telus, but my latest experience is really lowering my opinion of the brand. I ordered an iPhone 11 Pro upgrade on Oct 2, and received the "Your order is on it's way" email on Oct 4, with a UPS tracking number. Days passe...

Drew_2 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Register for Lifetime warranty?

Hi I am doing a neighbour a favour. He does not have data or internet services and wants to register the shatterproof protector (34.99) he just got for the Samsung A20. Where can I do that for him

MikeC31 by Just Moved In
  • 2 replies
  • 0 kudos

Phone order being sent to wrong address

I ordered a iPhone 12 XS max and now it’s being sent to the wrong address. Called *611 and they can’t change the delivery address for my phone. I need help with this ASAP

brian902 by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Check check to add a smart watch to my existing plan?

Curious if Telus requires another credit check to add a smartwatch to my plan or if the initial check when I opened my account is sufficient. I would prefer to limit the number of inquiries on my credit report.

AMG78 by Just Moved In
  • 2 replies
  • 0 kudos

Motorola 5G razr

Greetings, Telus has the 2019 razr. Motorola has come out with another razr that apparently has fixed the problems in the first version. However, it is an unlocked device. Does this mean it will not be coming to Telus? Shane.

Shane by Leader
  • 3 replies
  • 0 kudos