I took Advantage of the Black Friday deal and ordered a new iPhone 13.It’s been 5 days now and haven’t received any updates. Wondering if anyone is in the same boat?Tried to contact customer support but it just keeps saying they are closed
Hello,It says “shipped” but I still do not have a tracking # so I’m thinking it hasn’t. Yeah this is the first time I’ve experienced bad customer service. I can Appreciate if there’s a back log but I agree At least send updates.
The email said it has been processed for shipment and that I’d receive the tracking # once sent out. Still hasn’t been shipped tho, but at least I got Some sort of an update. I’ll be continuing to contact them via Twitter if it goes into next week.
So I resorted to contacting TELUS help through Twitter a couple times and after some persistence I got an update email finally! I suggest using this platform if you want answers
