I opted to get an iphone 13 with the bring it back program that made it free, along with an 85/month plan and was given a 10 dollar credit per month. This was on Friday.
I got a call confirming everything on Monday, the phone arrived on Tuesday. I went about trying to activate it and couldn't at the kiosk in the mall, being informed that because I was activating the sim card a day late I wouldn't get the deal and that i needed to call.
I was on the phone for about 4 hours, it was finally activated, only when I looked at my bill specifications, I am not being given the free phone, and my bill is 95/a month plus tax no 10 dollar credit.
I wouldn't have ordered this phone had I known that I would be paying this amount of money. There has been no real information other than a few emails, nothing about a customer agreement, the rep on the phone also didn't disclose this would be the bill.
I can't get a hold of anyone, i am not being offered any callback service, I don't even know who to contact to dispute this.
I did this all online myself, I don't know if it was a mistake to think that things would run smoothly if I did this independently, but I am very anxious and very disappointed if I am not stuck in a 24 month contract I didn't intend to sign up for.
Any help and direction would be appreciated.
Discounts are usually applied in the first full month. Usually there is a period of less than a month at the start of your contract, after which the bill normalizes.