I ordered 2 phones, one blue and one pink. The pink one arrived but no action on the blue one. Wait times are an hour on the phone and seems like online chat agent is closed all the time and doesn't work anyways. What a disaster for support.
Did your phone ship yet? I ordered the blue one too for my wife. So far nothing, no replies to emails, can't get through on the phone, just tried twitter to see if anyone answers that. Such bad service, they could at least update everyone on what the issue is.