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Resolved! Telus used Loomis to deliver, and they have lost our phone.

We had order 2 Iphone 8's the week of Black Friday. Loomis only wound up delivering one of the phones, but they have informed us that they have not been able to find the 2nd one. We have been going back and forth with Telus customer service about wha...

Bean99 by • Just Moved In
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  • 2 replies
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Resolved! Huawei P20

Any idea when the android 9.0 pie update is coming for the P20

Tob2520 by • Just Moved In
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  • 1 replies
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Resolved! Huawei Mate 20 Pro #GlueGate Issue

Hi Everyone, I'm currently awaiting my Huawei Mate 20 Pro from Telus. I've heard a number of reports of a green hue when the screen is set to a complete black picture. There is also reports of the screen flickering. This seems to be an issue with scr...

Zee by • Organizer
  • 11569 Views
  • 7 replies
  • 0 kudos

Ordred wrong coloured phone

So I upgraded and ordered some phones on the black friday sale which was Sunday. I ordered one gold and one charcoal grey, after speaking to my kids they both wanted charcoal grey, I phoned back 30 minutes later and was told I could not change the co...

rupert507 by • Just Moved In
  • 2477 Views
  • 4 replies
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Resolved! Android OS upgrades

Hi All,I have been a Telus user for quite awile and have been very happy with my cell service and plan. In July of 2012 I renewed to a 3 year plan and got a new phone, the LG-P935 with Android version 2.3.5. I love the phone and I am wondering is the...

mrlee by • Just Moved In
  • 1977 Views
  • 2 replies
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Online Phone Order

I've tried calling and emailing the online webstore, but as of today still haven't heard an update on my purchase I made for a new device online. Last Wednesday I ordered the Samsung s9 Plus. I got the approval and processing emails and have even bee...

The Huawei Mate 20 Pro on backorder. How long is the wait.

I ordered the Huawei Mate 20 Pro on Nov 23rd online. Seems like there is a larger back order on this phone and it's not limited to Telus. On the Rogers forum they have a way to track their position line. I would really like to get this phone before C...

Zee by • Organizer
  • 5377 Views
  • 9 replies
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Resolved! iPhone X stuck in dfu mode

iPhone X was stuck in dfu mode and can't get out of it in normal ways. It comes after using a data recovery app to retrieve deleted photos from it. It is currently with iOS 11.

lewisaaz by • Neighbour
  • 4457 Views
  • 6 replies
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Resolved! EASY QUESTION for a Telus customer: methods of payment?

So im about to make my first payment on my cell phone. Can I GO INTO THE STORE (NOT pay online - it is not working!!!) and pay by credit card, debit, or in cash? Again, the internet will NOT let me make an online payment. I cannot even access the pag...

tonyshaw by • Just Moved In
  • 5224 Views
  • 2 replies
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