Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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iPhone 14 Pro Max shipping

Ordered an iPhone 14 Pro Max two weeks ago. Still not shipped, no tracking number, very infrequent "last updated" on my order number. For a 1,500$ phone, I'd have expected it to be shipped in 3 days or less. What's going on Telus? Says it'd ship in 1...

kivines by Neighbour
  • 6425 Views
  • 6 replies
  • 1 kudos

Prepaid plan

I recently switched over to a prepaid annual plan - phone only. When I log into my telus phone app - it does not show that I have any plan. How can I track my usage?

Where can I send a THANK YOU

To Telus Management: I wish I could send you an email but, let this suffice to say how much I deeply appreciate the stance Telus has taken on violence against women today by withdrawing funding for men's hockey from Hockey In Canada. I also would lik...

Resolved! Moving Prepaid Sim Card to Unlocked Phone?

I have a Prepaid Sim card with Telus and I'm looking to upgrade my phone, but I want keep everything the same with Telus (as In I want to remain Prepaid with Telus). Is this as simple as buying a new unlocked phone (from anywhere) and inserting my Si...

pt2112 by Neighbour
  • 4573 Views
  • 2 replies
  • 0 kudos

Voice mail to text… audio attachment?

I recently re-joined Telus after being with Rogers for 20 years. (I was previously a Clearnet customer before they were bought by Telus.) One feature I had on Rogers was voicemail-to-text. With Rogers, you would get a transcription of the voice messa...

Darren_ by Neighbour
  • 2578 Views
  • 2 replies
  • 0 kudos

Billing issue

I bought new telus service online and i was charged with the connection fees which i was told will not happen if you buy service online by yourself. Second, I haven’t even started my service and i got another bill with another connection fees and an ...

Nav007 by Neighbour
  • 1792 Views
  • 1 replies
  • 0 kudos

I'm gonna want my time back

Shortly: Telus Device contract Oct 11 2020 - Oct 11 2022Telus Device balance Sept 11 2022 - 0.00Telus bill Sept 18 2022 still charging for the fully paid device. Is this extra charge happening because the contract end-date runs beyond the fully paid ...

Lola by Rockstar
  • 1799 Views
  • 1 replies
  • 0 kudos

why will my iPhone 14 pro max take 4-6 weeks to ship?

I preordered a iPhone 14 pro max 1tb on preorder date at 8:30am, when I was ordering the information was that all preorders for the iPhone 14 pro max model would ship on the 16 but I got an email saying my order would take 4-6 weeks to ship. that's b...