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Telus Network Problem

Just Moved In

My phone was working perfectly fine today, and then after coming back to it after it had been charging for a couple hours I saw the icon indicating that it's not connected to a mobile network. After trying to troubleshoot it for a while, I found that I can make phone calls normally, but I can only receive text messages sent to me after connecting to the network by calling someone. As soon as I disconnect from the call, I get the messages and it takes me off the network again. Any ideas or help would be appreciated.


Community Manager
Community Manager

@Druuciff Can you provide more details? Where are you located and what device are you using?

Community Power User
Community Power User

You could try rebooting the phone and/or reseating the SIM card.

Just a long time customer hoping to help.