customer agreement

[janetruss]

Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled to contact someone who can provide this for me.

[dru]

It sounds like French was enabled on your account by accident if it wasn't a requested language preference.

Try connecting with the support team through other channels to disable French: https://www.telus.com/en/support/contact-us

If you select Chat, type "Agent" as you'll interact with the virtual assistant by default. The change your account will require would have to be manually selected by an agent.