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Escalation

scottya
Neighbour

3 hours ago

I need help. I have called multiple times, been promised things will get fixed and they never do. Ask for call backs and manager calls back and never receive. Customer service has been abysmal. Please help me fix my issue or I will be leaving Telus. I am being charged for 2 lines (I only have one phone) and I have been promised a plan since November that has never been applied. I am accruing charges for both lines, and I am now being charged interest.This has to stop. How poorly is this company run? FIX MY ISSUES NOW PLEASE.  

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3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

3 hours ago

Hi there, we responded to your private message. 

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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scottya
Neighbour
In response to TELUS_Support

2 hours ago

Please do not send me to Loyalty and Retention, please have Top Level Care contact me. This issue has been ongoing for months and needs to be corrected or I will move onto filing complaints with CCTS and CRTC. Thank you. 

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TELUS_Support
Official Support Team
Official Support Team
In response to scottya

2 hours ago

No worries, Our Management Team will contact you.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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