Forum Discussion

mikesefee's avatar
mikesefee
Neighbour
3 months ago

Escalation

Hi,

I'm looking for a way to escalate an issue beyond the escalation support team.  I know with companies like Rogers, there's office of the president that deals with issues beyond the regular manager escalation team.  Is there something like that for Telus?

1 Reply

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi mikesefee​ - we are more than able to help with any situation. If needed we can also reach out to high-level teams to have any issues sorted out in a timely manner.

    Please send us a private message TELUS_Support​ and we'll be happy to get started

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