Forum Discussion

Neighbour

11 months ago

Beyond Executive Escalations

How do I go about escalating something beyond an Executive Escalations Operations Manager? I would like to speak with someone higher then that person.

1 Reply

FuzzyLogic
Community Power User
11 months ago
I'm not sure if you have tried this:

Resolve your complaint with TELUS or Koodo | TELUS

Related Content

Escalation
I need help. I have called multiple times, been promised things will get fixed and they never do. Ask for call backs and manager calls back and never receive. Customer service has been abysmal. Pleas...
scottya
10 months ago
1.5KViews
5Comments
How to escalate past an escalation manager?
Hello everyone, I'm curious to know how to escalate an issue beyond an escalation manager? The short version of the story is my partner (Trina) and I are supporting my brother in law (Kevin) who...
WildfireGuy
2 years ago
2.7KViews
7Comments
Escalation
Hi, I'm looking for a way to escalate an issue beyond the escalation support team. I know with companies like Rogers, there's office of the president that deals with issues beyond the regular manag...
mikesefee
3 months ago
80Views
1Comment
Escalations Dept.
I've spent over 25 hrs on the phone with customer service regarding the following issue: a sales rep in the Telus store SCAMMED me for for 350$ cash. He explained to me that in order to upgrade my pla...
Natethegreat
2 years ago
2.3KViews
3Comments
Escalation required
I had an ADT Security account at an old address over 15 years ago; the house was built by a neighbour who then moved to a house across the street. My thinking is that we set up a new account but tha...
AliP
4 months ago
83Views
2Comments

Forum Discussion

Beyond Executive Escalations

1 Reply

Related Content

Escalation

How to escalate past an escalation manager?

Escalation

Escalations Dept.

Escalation required

Recent Discussions

I can't redeem any telus rewards

Telus rewards program

Telus customer service lying to customers

Recording

Collection Agency - Telus Account Error - can I please speak to a human???