Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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iPhone delivery issue

ups sent me a roof of delivery of an iPhone. but i didn't get the phone, and certainly didn't sign for the phone. but the big issue is that telus does and investigation that can take up to 30 days to do. during that time i continue to charge me for t...

rcercone by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! People’s delayed iPad Pro 4th gen

I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed faster?Just curious because I become really impatient ...

Laurenz by Organizer
  • 115 replies
  • 1 kudos

Resolved! IPAD pro 4th gen order delays

Hi I ordered iPAD Pro 4th gen on 9 May. The status was will get by 18 May. No response by 18 May. By 25 may received email that the product has been allocated and will be shipped by 1 June. Advised to keeop checking my email for shipping confirmation...

luckkyy by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Invalid SIM card message Samsung Galaxy S7 Edge

Hi all! I gave my old Samsung Galaxy S7 Edge to my mom but she can't use it. When she puts her SIM card in she sees the following message:*Invalid SIM Card**SIM network PIN blocked. Enter SIM network PUK* It's worth mentioning that she is not Canada,...

Greg88 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! How can I pay a prepaid plan after expired date?

My mobile phone number is a prepaid plan, which is $55 per month. The phone charge for June should be paid before 7th, I topped up two days late and the charge was considered for July. Now, my mobile phone number is still out of service. I called the...

May by Just Moved In
  • 2 replies
  • 0 kudos

"IPhone Is Not Activated" message

Hi all, My husband just messaged me with a screen shot of a notification he says he's been getting "often". It says "iPhone Is Not Activated" and we're trying to figure out why it's happening, how to fix it, and how to keep it from happening again. H...

AmandaM86 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Text Messages.

I don't have data on my smart phone. I only receive text messages when connected to wifi- causing me to miss out on some important text messages.Help!

LRZ by Just Moved In
  • 5 replies
  • 0 kudos

Telus service is horrible!!!!

I have had a particular feature added to my mobile service because I am a long time Telus customer. I just renewed my automatic payment and found this feature was dropped. The only way this feature can be restored is by talking with a real person at ...

I000B by Friendly Neighbour
  • 16 replies
  • 2 kudos