I bought new telus service online and i was charged with the connection fees which i was told will not happen if you buy service online by yourself. Second, I haven’t even started my service and i got another bill with another connection fees and an additional charge. Worst decision ever to switch to telus. No customer support, no chat support. All customer service option are worst ever for any communication company. Never gonna recommend this network. Unnecessary charges and bills and nothing for the support.
will be switching back to my old network.
@Nav007 Sorry to hear about that. I think this needs to be looked into a bit deeper to find out what's going on. Can I trouble you to hit up our social media team on Facebook or Twitter to look into it? Please reference this post when you do: