TELUS Neighbourhood

I just had to give up my Shaw Gateway I had for a decade, as Shaw is no longer with us. I got the Telus Tv.   I am very surprised how this Telus system is so far behind of what I had 10 years ago, and this costs more.   Telus doesn’t have slow motion playback, recording options like start time and stop time, high speed forward or reverse, and not even a Stop button.   I find it annoying that when you are finished watching a show it keeps playing because you can’t stop it until you pick something else.   Telus Tv has taken a step back more than 10 years with their antiquated system, and the price they charge for this is serious gouging.  When my contract is up I will shop elsewhere if they do not get their systems modernized.  ... View more

My home and workplace are farraday cages with terrible cell signal.  My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling.  I do not want this to happen, at least not when I'm in these specific locations.   Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it! ... View more

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on. ... View more

They have removed this for quite some time now. But it is a great idea having it back especially when you watch multiple sport games. We have been in Telus for 12 years and hoping they will bring this back ... View more

Channel up and down is useful in the guide for jumping up and down a page at a time. Could we make the skip forward and back buttons do this for 24-hour horizontal jumps? ... View more

Some sports or events, like tennis matches, playoff hockey games, or awards shows, or Olympic ceremonies for example, usually go past the allotted time. Usually the endings of these shows are the best parts, but if you record the show it just shuts off at the end of the time slot and you miss the end of the show. When you set to record a show it should ask you if you want to extend the record time by 15 minutes, 30 minutes or an hour so we never have to curse our boxes ever again. ... View more

With Shaw, when near or at the end of the recording a prompt would come up asking if you wish to delete the recording.  It was easy to just press Yes, and the recording was gone. ... View more

It would be helpful to be able to set up automatic recording of all future games of a single sports team, such as the Canucks.  Right now this needs to be done every game manually, and the PVR duration needs to be extended every time as well to account for potential overtime.  This is very tedious and needs to be done continuously (can only select a game to record 1.5 weeks in advance).  The TelusTV apps (in browser and on phone) are also very slow, making the process even more frustrating.  Shaw has had this capability for over a decade, its time Telus implemented an easier way for sports fans to follow their teams. ... View more

Add page down function to recording page ... View more

The #telus that I have tried tend to be no better than 10 megabit which makes YouTube choppy even at 480p. It seems everyone is throttled so badly its hard to do anything. Even Windows or iOS updates take hours. ... View more

PLEASE switch your Smart Home Security decals to interior cling decals.   The current ones have incredibly aggressive adhesive which make them 1) difficult to place squarely (no 2nd try or adjustments), 2) ugly from the inside of our home, and 3) very difficult to remove.   As a result, I've only put up one of my 3 decals and don't plan to put up the rest, which pretty much defeats the point of warning would be trespassers.   I just saw a post from 2021 asking exactly the same thing and Telus' cheery response was to "encourage you to post it as an idea here: www.telus.com/ideas !     3 years later, no change or option for cling decals, makes me wonder if you listen.   Seems like such a no brainer to me.   End of rant.    ... View more

I really like the idea of a cloud PVR, but 45 days is far too short of a retention policy. It would be great if you could choose to have it function similar to that of a traditional PVR. where you can record a maximum number of 5 shows at once and the space is limited to say 2TB, but they don't expire. I was forced to get a legacy PVR because I keep some recordings for extended periods and watch a lot of shows, making it hard to always keep up. I don't like on demand for shows because I can't skip commercials or fast forward any portion of the show. ... View more

There should be an option on our Telus account to add a pin or remove certain TV apps as necessary. As a parent, I do not wish for my child to be able to access YouTube on the TV. I have blocked the channel, but they can still get through the apps section. It makes no sense!I have blocked the channel, but they can still get through the apps section. It makes no sense! We will switch back to Shaw if this isn’t rectified As they have an option for parental controls.         ... View more

Being able to search for future recordings. Example old system you could search for INDY CAR it would list episodes in the future. You could highlight that program and choose to series record. Also you can’t delete an entire series of recordings like you used to be able to. Frustrated with new Android boxes the old PVR was so much more user friendly. Also not be able to extend times of recordings for live programming like a hockey game that does not always end on time.  ... View more

We have two Telus accounts for two different locations (city and resort).   I would like to be able to have the choice to access either location in this app.   That would allow me to schedule recording at the second location when I am at the other location.  ... View more

I have just switched over from shaw and I am blown away at how horrible your tv experience is. The remote only turns on both the tv and box half the time. the pop up to the home screen initially then have to back twoce to get to the tv is annoying. Still onnthe fence about choosing a profile to start, I may just delete those. The android voice features are mostly useless, I get the idea but bluesky is so much better. Having to pay $10 a month to pause and rewind is a cheap trick that was hidden during purchase. So far the only thing telus tv has over bluesky is the video games. It is such a bad experience and the customer service is so much worse. I am used to talking to someone within minutes, not hours. If shaw were still around I would have switched back and paid extra just to not have to use telus tv. ... View more

I am frustrated that I can record a show, either on the app or at home, but can only watch that recording from my optik tv box.  With Shaw (which we had previously), I could watch my recorded shows on my devices wherever I was (in Canada) once logged in.  I travel a lot and have shows I want to see but have to wait until I return home and binge watch.  This is not my preference!  If Shaw can do it, I'm sure Telus can!!!!   ... View more

90 days is too short to keep recordings.  Why can't I keep them as long as I want until I've used up all my storage.  I like to PVR shows during the fall etc and watch them in the summer when there's no new shows.  Your on demand isn't very good and don't have the options to watch alot of shows like I did when I was with Shaw. ... View more