TELUS Neighbourhood

Allow customers to watch their recorded shows anywhere on their devices. Much the same way xfinity is doing in the us. ... View more

Simple feature, but one that I feel would be used more often than the average viewer thinks! The following examples are sports related, but I'm sure people can come up with their own examples as to why this is a premier idea! Arguing about a catch in football? Whether it was a home run or not? Was it a high stick that scored that goal? Don't you want to be able to have answers before you have to watch 3-5 minutes of commercials!?Don't you want to be able to Snapchat, Vine, Instagram, Facebook, or Tweet a potentially viral slow-motion video of something you saw live on Optik TV!? When you pause live TV with your Optik TV Remote, the Fast Forward and Rewind buttons should become slow motion forward and slow motion backwards, respectively. I know this is a feature on competitor TV providers, and it is definitely something Optik TV needs! ... View more

If NHL Network channel is available in HD, please make it available on Telus Optik.  SD does not do justice for hockey whether it is highlights of games or full games.   As Mark Cuban stated a few years back, Hockey is the perfect sport to watch in HD. ... View more

As a Telus Customer for over 9 years , i have saw alot of things change in the mobile industry, One of these things that has changed is the interactions of Mobile companies with there customers through social media. I would love to see Telus set up a Mobile Tester team like Virgin currently has at new device launches, 5 indiviuals are chosen to test the new product and then give there thoughts and opinions. I would be happy to participate in such a program weather it was for a new device launch or to beta test any new apps or add ons that they wished to try out. After reviewing the test items i would gladly post my opinions on a blog or other forms of social media at telus discretion of course.    I believe in my mind that The Telus support team is the number one team in Canada for customer support and that the @telussupport twitter team is the easiest way to solve any questions or concerns that you may have. Keep up the great work Telus ... View more

Right now if i use the "press record twice" option to set a show to record the series it defaults to recording new and rerun's. I have to change the options every time. would be nice to pick the default options so i can use the quick method and not have it record all the reruns as well. I am new to optic so hopefully i haven't missed this ability. ... View more

Portuguese programming lacks on Optik TV. Are there any future plans to add Portuguese channels any time soon? Channels like RTP for example. ... View more

I think it would be great if you guys added an HD version of Teletoon Retro as both Bell and Cogeco have it, so I think you guys should get the HD version as well, as it would make a lot of TELUS Optik TV and TELUS Satellite subscribers who watch Teletoon Retro really happy, especially me. Also you guys have an HD version for the regular Teletoon, so why not add an HD simulcast for Teletoon Retro? Also, make it free for existing subscribers of Teletoon Retro like you do with other channels such as Family Channel and HGTV and other channels that are available in HD. ... View more

Many other ISP easily provide bridge mode on their Gateways.   What we ask for is Bridge mode to be allowed(user interface button or Telus Tech switched) on the Zyxel Gateways.   The Telus Tech agents at one time were able to provide Telus switched bridge mode. That allow for Telus to still do firmware updates. We would hope that the bridge mode will not be needed to be reapplied at every firmware update.     If Telus allow bridge mode, we will graciously accept no support, other than the only support allowed will be our computer plugged direct into the bridged gateway for any trouble shooting of a Telus issue.   The detail on the users account will state that their Gateway being bridged. The call Agent can then state that support will be limited to confirming connectivity/speed between Telus and the bridged Gateway via the user's computer directly connected.     Users Please Note: If a user has Telus Optik TV,  for TV signal quality control, Telus hates bridge mode on a Actiontec Gateway.  Not everyone knows how to configure Optik TV on their own modern routers behind a bridged gateway. Many users have full success running a bridged gateway and Optik TV.  These users do not call Telus when TV signal problems happen.     Telus Please Note: Many of us only use Telus Internet and do not want any extra products. We won't buy anything beyond Internet. Having only Gateway mode available will not make us buy more products that Gateway mode can deliver.   For those other users who need full control and configuration of their own local network, you can buy a Vdsl Zyxel Gateway at an online retail store.  Telus will not provide any support for your own Gateway, bridged or non-bridged.     ... View more

If I tune into a show already in progress but not finished, then I should be able to go back and watch it from the beginning. Bell provides this on their FIBE service. ... View more

Please provide a telus to telus free calling on home phone like shaw does with their home phone. ... View more

It would be nice if telus can offer a follow-me feature on the home phone so when people call the home phone it also rings on my cell.This way i wouldnt miss any calls when im away from home. ... View more

We just recently switched from Shaw to Telus TV.  There are two things which we really miss.  The first is when you are searching shows on the guide, it doesn't tell you if it's a new show or a repeat.  Second, if you want to set a reminder to watch a show, you can't do that.  That is very helpful if you are already taping too many shows and you don't want to miss another.  These are features that Shaw had that would be helpful to have on Telus. ... View more

Good afternoon all, What I have to say isn't so much of an idea but rather more of a suggestion. I live in the Northwest Territories and we have recently gotten a new TELUS location here in Yellowknife (about a year or so now). My one and only concern being right now though is the store hours are a little too late in the day for me. They have the hours of 10:00 am-6:30 pm mondays through thursdays, friday is open an hour later until 7:30, saturday is 10:00-6:30 and sunday being 12:00 pm-5:00 pm. They are definitely open enough, seven days a week makes the store pretty accessible for most people.  Ideally though I feel as though maybe being open earlier during the week may be more beneficial. For those like myself, waiting until the weekend to go to the store isn't always do-able (depending upon what you need to go for) and the weekends usually the store is packed with other clients so for some it is easier to do it during the week. However,  leaving work during the day to go to the TELUS store or going there directly after work is more of a hassle and inconvenience so if the store was open at say 8:00 am or 9:00 am between monday and friday/saturday then I could stop there on my way to work or when I am out and about in the mornings, eliminating the worry and stress entirely. I think it could really help the business, maybe bring more foot traffic into the store earlier in the day while people are on their way to work in the mornings. I really hope you take this into consideration! And thank-you for bringing TELUS to Yellowknife! 🙂 ... View more

Please consider adding south asian channel "Chakde TV" thanks ... View more