Add Galiano Island as an area for accidental roaming

[Sarah_Stang]

Customers on Galiano Island frequently get mistaken for travelling to the US since we are very close to the border. We get roaming notifications and charges often, and to-date have had to call in each time to request the charges be removed. We have had inconsistent service for these requests including sometimes having to pay all or part of the roaming charges when we haven't left the island. It seems to depend on which agent handles the request.

For many of us the Verizon signal is actually stronger than the Telus signal.

Please add Galiano Island to the accidental roaming zone so that we don't have to individually reach out each time!

[achild17]

Yes, agreed!  I am a Telus user and my cell phone often thinks it is in the USA when on Galiano Island, Canada!  This is especially true at the Galiano Golf course at the south end of Galiano. Please help! 

[Allisonashcroft]

Me too re roaming notifications and charges. I'm on south end of galiano where I use mobile phone as my only phone and also use telus smart hub for internet services. 

[Tderasp]

Yes!! Same here, on top of constantly being told by Telus reps that we have full cell service here, when I don’t get service at all the majority of the time 

[j_dahl]

Adding a comment from neighboring Saturna Island, where this is also a huge issue!  Much of our island falls into the "US" service area.  Many of us also have issues with roaming notifications.  Each and every month my sister has to call telus to have roaming charges removed which is a huge headache.

[NFtoBC]

You can go to the carrier settings on your phone, and change from ‘Automatic’ and select ‘Telus’ from the list which populates. This will prevent your phone from connecting to other networks.

[ArtMoses]

I live on the North End of Galiano and always get notices by email and text that I’m in the United States when I drive to the South End. Very annoying. Galiano is in Canada, not the U.S.A.

[Sarah_Stang]

Duplicate of what? There's no other post asking for Galiano Island to be included in the accidental roaming zone.

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Sarah Stang

sarahstang.com

250-539-0799

[Rocky3]

Many years ago living in White Rock the phones would always roam on both sides of the border. Back then Telus had a reciprical agreement with US providers and there were no charges for roamng within (by memory) 5 miles of the border. That disappeared to my knowledge.

The correct answer was given a year ago. This is the solution today while still in Canada to avoid the roaming charges. Also, I had a battle with Telus over 5G everywhere in the gulf islands, NOT.

‎09-09-2022 10:31 AM

Adding a comment from neighboring Saturna Island, where this is also a huge issue!  Much of our island falls into the "US" service area.  Many of us also have issues with roaming notifications.  Each and every month my sister has to call telus to have roaming charges removed which is a huge headache.