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The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

LOUD ! commercials

I have a concern about the annoying volume bump when programming breaks for commercials. This was a very big issue a number of years ago that I thought was regulated not to occur. Now here we are again with very load commercials. It make me want to r...

Canceled channels

Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...

Satellite TV Receiver issues

I have a 9241 PVR which has already been replaced once but the problem persists. Certain channels (and more all the time) come in like the video is jerky. Very irritating. I did speak to a Telus agent who told me this was an ongoing issue with this m...

service

After speaking with the pseudonyms (Aaron - Jay) about failing hardware -- The PVR has dumped it`s whole load 3 times -- the PVR`s drive says it`s mostly full 88% or wo with just about nothing on it.I am not exactly technically incompetent.There is a...

View Telus doorbell on Google Nest Hub

I recently installed a Telus ADC-VDB750 video doorbell. I know that I can view video from it on the Telus Smart Home app. Is it also possible to link it to my Google Nest Hub so that I can view the camera live video on that larger screen?

Why does my account say my credit card is expired?

I went to make a payment and it says my newly added credit card is expired. I can't find any sort of email contact as well to email Telus.

Help with my account, constant errors.

I don't know what to do anymore. This started when I signed up for TV and internet last April when they signed me up for many more channels plus a home security service I never registered for and charged me an additional $500+. I spent two Saturdays ...

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Cancel order

I received a call from 780-925-8777, who told me they are from Telus, offering monthly discounts and phone regarding the Loyalty program. I have just realized that this could be a scam but have put the online order via My Telus app a minute ago. Is t...