Home - TELUS Neighbourhood

Just got a call from 778-908-3694 telling me I get a cheaper landline and mobility charge. They sent me a link which looked really legit to update my password. (I had to give them my email) I just got a little suspicious of the whole thing. I asked h...

Wireless home phone number port out

I'm from Ontario and I have wireless home phone service from Telus. I decided to go with the different provider and take my number with me. How do I port out my number from Telus if my ZTE device is not able to receive any port out confirmation messa...

disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

Achieving optimal upload, and download speed from your TELUS connection

After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...

Lost access to game servers.

So, I had an issue with my Telus fibre, where I only got about 15mbps D/L (I'm on gigabit) on my wired PC. I called tech support and they sorted it out. I guess it was not on my end. A day later, I noticed I couldn't connect to online game servers fo...

Resolved! Porting to Public Mobile. Do we have to wait for all clear before leaving?

Good evening TELUS Neighborhood. I have a phone that we have a shipping waybill and have shipped it out to Telus via Purlator shipping and is still in transit, (As due to the Canada Post Strike). We have Bring it Back. One Question:Can I port out of ...

Wrongfully Charged

Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service ...

If I switch?

If I switch to the android box can I keep my current package , you pick 8 + movies?

moving internet from personal to business account

Does anyone know if there is a service disruption moving home internet to business internet service?

Come to Toronto for home phone and internet Fiber Optics

Why hasn’t Telus come to Toronto and set up shop to sell there home phone and high speed fiber optic internet service ? I live in a condo in Toronto, and there have been 1/2 dozen companies setting up a small booth for a week (different times in the ...