Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,005 PostsLatest forum discussions
Resolved! can't activate disney plus subscription
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
(COLLECTIONS) Is This How Telus Treats Loyal Customers?
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Telus is not refunding the balance of my previous mobile account
I transferred my Telus mobile number to another service provider in August 2024. After the transfer, my account with Telus still has a balance of $40 that will expire in May, 2025. I have contacted Telus asking for a refund but my request was decline...
TV Buffering and then Freezes on Restart Show or Resume
I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...
Certain apps sense that I am not in the correct province
Ever since joining Telus a few months ago I have been having trouble with certain apps and websites not accurately getting my location (Toronto, Ontario). Some apps have no problem seeing exactly where I am when I am on mobile network while others se...
Traveling in Cozumel Mexico
My telus plan is Canada US and Mexico. Does this cover the island of Cozumel which is part of Mexico.
Cellular Network Issue
Hi everyone,I’ve been a Telus customer for a while now, and I have to say I’m extremely disappointed with the network coverage. I switched from my previous provider to Telus, trusting their brand and reputation, but I feel let down. I’m paying for a ...
switched to telus from shaw. still being billed
I switched from shaw to telus at the end of 2024. they came to my condo and hard sold me on a new fibre optic service. the price was too good. in the switching over and install i was assured telus would cancel my shaw services and re imburse me for t...
Achieving optimal upload, and download speed from your TELUS connection
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
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111th Grey Cup
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