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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 131077 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58513 Views
  • 43 replies
  • 7 kudos

Telus TV needs major update

I've just recently moved from Shaw/Rogers over to Telus. Shaw gave a poor service experience for me which they were not able to resolve after years of reporting. Although the telus TV service is good so far, the remote features are like going back 15...

Henns11 by Neighbour
  • 118 Views
  • 1 replies
  • 0 kudos

Home Wi-Fi Requires Sign-In

Since two days ago, my home has been unable to use the Wi-Fi due to it requiring a sign-in. This is something we never needed to do before. The sign-in is required on all our devices and the modem/router has green lights for both Internet and Wi-Fi. ...

fwzchan by Neighbour
  • 223 Views
  • 7 replies
  • 0 kudos

Telus Loyalty Contact Number or Email

can u help me solve my account w/ Telus Loyalty please.Case #13626I have been overcharged by double on my home Internet for more then 1 year..I work overseasI have been with Telus for 25 yrs & trust u to deliver the better service & best competitive ...

GRIZBOY by Neighbour
  • 238 Views
  • 5 replies
  • 0 kudos

Slow upload - only one PC

I have a strange issue where my PC upload is recently really slow. using speed test my PC (Wired connection) 900 Mbps download10ish Mbps upload multiple wifi devices are 600 Mbps download600 Mbps upload I have unplugged modem and reset my PC. Tried d...

kynan by Neighbour
  • 177 Views
  • 6 replies
  • 0 kudos

Modem/Router settings Causing issues with VOIP

So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues ...

Juicebox by Neighbour
  • 154 Views
  • 3 replies
  • 0 kudos

Move Inquiry

I am moving and need to have my services changed, I also signed up for Optic TV but have not been given the hardware yet. can I speak to a human to resolve these issues?

char2 by Neighbour
  • 105 Views
  • 1 replies
  • 0 kudos

volume control

anyone have issues with volume control? i have an older samsung sound bar. the volume levels change wildly from channel to channel. i have to either crank it to hear anything or when i change the channel its suddenly blasting at full volume. anyone e...

bob23542 by Neighbour
  • 183 Views
  • 3 replies
  • 0 kudos
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