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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129746 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58371 Views
  • 43 replies
  • 7 kudos

Telus Loyalty Contact Number or Email

can u help me solve my account w/ Telus Loyalty please.Case #13626I have been overcharged by double on my home Internet for more then 1 year..I work overseasI have been with Telus for 25 yrs & trust u to deliver the better service & best competitive ...

GRIZBOY by Neighbour
  • 183 Views
  • 5 replies
  • 0 kudos

Slow upload - only one PC

I have a strange issue where my PC upload is recently really slow. using speed test my PC (Wired connection) 900 Mbps download10ish Mbps upload multiple wifi devices are 600 Mbps download600 Mbps upload I have unplugged modem and reset my PC. Tried d...

kynan by Neighbour
  • 135 Views
  • 6 replies
  • 0 kudos

Modem/Router settings Causing issues with VOIP

So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues ...

Juicebox by Neighbour
  • 133 Views
  • 3 replies
  • 0 kudos

Move Inquiry

I am moving and need to have my services changed, I also signed up for Optic TV but have not been given the hardware yet. can I speak to a human to resolve these issues?

char2 by Neighbour
  • 98 Views
  • 1 replies
  • 0 kudos

volume control

anyone have issues with volume control? i have an older samsung sound bar. the volume levels change wildly from channel to channel. i have to either crank it to hear anything or when i change the channel its suddenly blasting at full volume. anyone e...

bob23542 by Neighbour
  • 161 Views
  • 3 replies
  • 0 kudos

Communication Problem with Telus and My alarm system

I have been called several times and sent a letter regarding a communication error between my security system and TELUS. The letter and the phone bots asked me to call back to a number that is no longer in service. Bizarre.I tried to call Telus on an...

TELUS TV

My TELUS internet and TV was set up yesterday. I can't see anything about the TV on the MyTELUS app. Channels we were told would be available aren't. They have a house with a line icon through them and I can't use the app to add packs or anything. I'...

SJL1 by Neighbour
  • 109 Views
  • 1 replies
  • 0 kudos

refund

The monthly fee is 66.37 and l accidentally paid 6637.I haven't received the refund for the excess amount I paid. I applied for a refund in March, and I still have not received it now. The reply requires re-filling the application form and multiple r...

2519 by Neighbour
  • 103 Views
  • 1 replies
  • 0 kudos
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