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Six Months of Silence, Billing, and Zero Accountability from TELUS
TELUS Business has been an absolute nightmare from day one. I pay for 1 gig business internet with WiFi. The WiFi didn't work and speeds rarely exceeded 300 Mbps. When I contacted TELUS technical support, I was told the connection looked fine on their end and that I would have to pay if I wanted a technician to investigate. Translation they took my money and made it my problem. First red flag. At the end of June 2024, the home we were operating from was found to be infested with black mold and deemed uninhabitable. We were forced to move to a temporary location. I attempted to reconnect service, TELUS advised that no services were available at the new address. No fiber. No DSL. I requested cancellation. I was routed to customer retention and spent over an hour dealing with a representative who was clearly not based in Canada and struggled to communicate in English. I have recordings of the calls. Nothing was resolved. I requested a supervisor and that never happened. For the past six months, I have called repeatedly trying to get a supervisor callback. Each time I was promised a call in 24 to 48 business hours. Not once has anyone called. I continued paying the bill to avoid being sent to collections. Now that I am finally at a location that does have fiber service, I cannot complete a simple change of address. No confirmation, no follow up. The online chat rarely works. The business portal fails every attempt. Phone support means hours on hold until you give up. I cannot reach a live agent, schedule an install, or get a straight answer. TELUS expects me to either keep paying for services I could not use or pay a 2500 dollar contract buyout fee while refusing to return calls or discuss a documented situation. That is corporate hostage taking. This is the worst company I have ever dealt with. Once I can cancel without penalty, I will never use TELUS again and will actively discourage others from doing so. If you value your time or your business, stay far away from TELUS.Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
ipv6 with DoT through controld
I have a Asus ROG GT-AXE 16000 router running merlin firmware , I set the telus gateway to bridge mode to my router and then set up DNS over TLS with controld . Everything works fine and the status page says ipv4 and ipv6 are both working. After about 2 hours or so the ipv6 says N/A . As soon as I change any setting like native to passthough and then back to native it works again. Even if I just change stateful and stateless or anything it will start working again for about 2 hours. I then enabled DDNS with asus and it work but still 2 hours later says N/A again on the status page. Can anyone help?!?!
Outlook 365 stopped working suddenly, why?
My wife was working in Outlook 365 yesterday morning and it suddenly stopped working. I called Telus tech support and they said that is just the way it is. They no longer support outlook 365 and don't have anyone there that knows it. He told me some customer's outlook stopped working awhile ago, others recently, and some are still working. We have not changed or touched anything and we are running on the latest version of 365. Does anyone know how to set up Outlook 365 to begin resyncing with Telus' Gmail?
Loyalty department
i got a call several months back from loyalty department that said i was eligible for a smart watch and a security camera. I wasn’t interested but they persisted and assured me at least five times that it would not increase my bill one cent. So i agreed and they sent camera and watch. The camera worked for several weeks then quit. I spent a day on the phone to the loyalty dept.and he concluded I needed a new camera. I never received the camera. I was charged 10 dollars a month for the security,and 25 a month for the watch. So much for not one cent more. I then called to cancel the security plan, not an easy task in itself, took me two days being hung up on twice with no call back. I was told it would cost me 300 dollars to cancel my contract, which apparently you agree to if you use the product. I was under the impression it was for loyalty I was getting this camera and watch but it was just a sales plan. Very not happy and am looking for another provider for cell home phone and internet.
Home Internet Overcharging
Hi....after securing a new home internet plan...we have noticed that charges made over the past few months have not been consistent to what we were told over our phone discussion. Our billing has been inconsistent, and we have now had our services disconnected, as we refuse to pay the outrageous outstanding balances owed.
Help contacting a human from Telus
I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back regardless of what I say. Is there an email I can reach somebody with?
