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Streaming on TELUS - September 2026

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Recent Posts Feed

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3 Gig PureFibre — Severe Upload Throttling on Telus Server / Quebec Routing Loop
Hi everyone, I need help from a Tier 2/3 tech for a specific upload routing bug on my 3 Gig PureFibre plan in Alberta. Symptoms: - Download is flawless at 2.37 Gbps (maxing my 2.5G NIC). - Uplo...
RoadRunner99
25 minutes ago Place Home Services
Views
0likes
Comments
Closed Captions on Digital TV Box
Has the issue with caption settings not saving been resolved? I cannot get mine to save at all.
MichelleMD
4 hours ago Place Home Services
Views
0likes
Comments
My telus.net email was deleted by Telus yesterday
After cancelling my Norton Online Security account by phone with Telus yesterday I discovered my Google workspace Telus.net email had been deleted. It appears no other service has been affected. I ha...
VeeBC
5 hours ago Place Home Services
email address
internet
telus
telus.net email deleted by others
Views
1like
Comments
Address Validation Request for PureFibre
Attention: Community Managers / TELUS Engineering Tier-2 Support Issue Summary: I recently move into <redacted>, but the civic address is not yet searchable or indexed in the TELUS online booking...
jelocarlo
6 hours ago Place Home Services
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0likes
Comment
Software Update Schedule
All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Devi...
dru
7 hours ago Place Mobility
android
Apple
Apple Watch
bug
Google
Views
6likes
Comments
Old hydro/tell pole removal
Good morning ! We have a new hydro pole replaced in front of our property old pole and cable lines still attached to the rotted leaning pole ! cable lines are currently in the way of much needed ...
Mike82
7 hours ago Place Home Services
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0likes
Comment
Can I create a VLAN on (Boost Wi-Fi 6)?
So I have created a 'Guest account' on my Boost v2 Wi-Fi to isolate a connected device. However, I now want to use a manual Ethernet cable connection using one of the 3 ports (#2) on the Boost Wi-Fi ...
Solved
MrSL
9 hours ago Place Home Services
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0likes
Comments
Pure Fiber 5 Gbps Service not running at advertsed speed
I am requesting a technical escalation for my 5 Gbps PureFibre service. Current performance is approximately 2.8 Gbps down and 3.9 Gbps up despite multiple hardware and provisioning changes. Frontlin...
ktapics
9 hours ago Place Home Services
Home Services
internet
Purefibre
Views
0likes
Comments
TELUS Security App not loading / crashing on iOS 26.6.2
Hey everyone, Is anyone else experiencing issues getting the TELUS SmartHome Security app to open? I recently updated my iPhone to iOS 26.6.2, and now the app simply won't load. It either gets stuck...
Solved
erover
9 hours ago Place Security
Security
SmartHome Security
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0likes
Comments
No dial tone and Telus is unresponsive
I am disabled and live alone. My ONLY phone is my Telus landline. I pay my bill in full and on-time. My phone line went dead and this is the second day with no phone service. I do not have any access...
TelusCustomer5
9 hours ago Place Home Services
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0likes
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Support Articles

Community Spotlight

Streaming on TELUS - September 2026

You can win big every week this summer with TELUS Rewards!

How to Recognize and Avoid Common Scams

Recent Posts Feed

Recent Activity

3 Gig PureFibre — Severe Upload Throttling on Telus Server / Quebec Routing Loop

Closed Captions on Digital TV Box

My telus.net email was deleted by Telus yesterday

Address Validation Request for PureFibre

Software Update Schedule

Old hydro/tell pole removal

Can I create a VLAN on (Boost Wi-Fi 6)?

Pure Fiber 5 Gbps Service not running at advertsed speed

TELUS Security App not loading / crashing on iOS 26.6.2

No dial tone and Telus is unresponsive

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