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Recent ActivityMost RecentNewest TopicsSolutionsOld account paid full now in collections I am a current Telus customer in good standing from a bill perspective. A few months ago I received an email from someone from ....fstccs.com stating that I owed 78.40 from a account I had 6 years ...Bad faith: wrong credit report, awful service, blocked number transfer. I am filing a complaint regarding a credit alert showing a missed payment allegedly from Feb 2025. This has caused inconvenience, stress, and financial harm while I am applying for mortgages. Key da...Land line not working Since at least last Saturday my land line at [mod edit - private info] has not been working, with the phone signalling "no line." Since this is my only phone, I have been trying to notify Telus of th...Closed Captions on Digital TV Box I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in...Account Collections Issue I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...Verifying that my home phone service has been cancelled? On Monday I called the -2323 number to cancel my home phone service, my old land line. Should I have received an email acknowledging it? I haven't received an acknowledgement nor does MyTELUS indic...4 months and ongoing of LYING and HARASSMENT to get internet transferred I'm writing this as a cautionary tale, a CCTS complaint is being written alongside, I genuinely feel like nobody at Telus is capable of helping me. Background About a year ago, I had a terrible exp...Home services amount owing I cancelled my home services back in July and I am still waiting for my refund to come through. Talking to the AI is impossible so just trying to find out if the payment has been mailed out. Account ...Haven’t received a waybill or instructions on how to return my security equipment it’s been a month now and my bill shows the services have been cancelled. Nothing in junk folder on email with any instructions on how to return the equipment Sonic Project Account flagged. My account related to sonic project was flagged yesterday, anyone who knows the reason why?
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