Bug in Credit Check Webform
Forgive me if this is the wrong place to post this, but I can't find support for Telus' website or app. I can't add a mobile service to my cart. During the "Verifying details with a credit check" step, I get an error saying my BC driver's license number is invalid. See screenshot. I tried different family members’ BC driver’s licence numbers and none pass validation. It appears to be a bug in the web form.
Amazon Prime-related issue with Stream+ Basic subscription
I'm raising an issue with Amazon Prime while on a Stream+ Basic subscription. Hello, I've been struggling with the following issue for over two hours today. First, I signed up for Stream+ Basic through TELUS. My Netflix and Disney+ subscriptions were working fine. After clicking the "Activate Amazon Prime" button and going to amazon.ca, a screen appeared asking if I wanted to switch Prime to my wife's account. I clicked the "Switch Account" button to switch my account. However, the account didn't switch, and my wife's Prime subscription was activated. This issue is clearly caused by an issue with amazon.ca (I think it's not TELUS's fault). So, I chatted with an Amazon customer service representative, but the conversation was extremely frustrating. I found out the reason: the customer service representative's administrator screen showed my wife's account status as "Standard" instead of "Prime" making it impossible to resolve. The customer service representative also said this was the first time this had happened and that they didn't know about it. So, we've both agreed that this issue can only be resolved by contacting TELUS. I tried the TELUS website, but the chatbot didn't respond, so I'm posting on the forum. My only request is to transfer Prime to my account, not my wife's. (My wife's account currently can't be used for purchases due to Canadian payment issues.) This issue hasn't been resolved, which is causing significant inconvenience. I hope a TELUS representative can help resolve this issue. My stream+ basic account was linked to the wrong Amazon Prime account, so I need to switch accounts immediately. Please help!
Bug when switching accounts in My TELUS iOS App
I have multiple accounts with Telus and I noticed when switching accounts in the iOS app, the Billing tab does not refresh. The workaround is to switch to the Overview tab and go back to Billing. This has been happening for awhile now so thought I should report it. Thanks!
