Forum Discussion
Issues...
Placed an online order a little over a week ago as my plan was up and I was due for an upgrade. Picked a phone out and a plan (complete explore) 95$ + $4 for the phone a month.
Got it today, signed into my telus app for the first time and seen the plan they are going to charge me for is the international explore (125$). Which isn't what I ordered or selected??
Anyone ever have anything like this happen? I'm currently waiting for someone to respond to me from telus, but as a long time telus user it kind of left a sour taste.
2 Replies
Mostly hear about this when they call you others have said similar problems. Did you get a copy of what you agreed to before hanging up the phone? Did you call Telus or did someone call you?
I placed the order through the website/app so I have an email that shows what I actually selected for a plan. A day later someone called just to confirm it was me who placed the order
