Possible missing equipment: can't set up fibre internet
Hi everyone, I'm having a problem setting up internet in my apartment. On August 29, I signed up for Telus Fibre internet; earlier this week, my equipment arrived. In the box was a Telus Boost Wi-Fi Lite. The problem is that I have no way of connecting this device. I followed the setup guide, but the first question it asked was whether I had a network access hub or a Wi-Fi jack. I have neither--just the jack where the fibre cable comes into the wall (see attached photo--it's the uppermost box). This, of course, won't accept the Ethernet cord that came with the Boost Wi-Fi Lite. I spoke to a customer service representative, who said it was possible that the apartment's previous tenant had taken away equipment they should have left in the apartment at the end of their tenancy. I'm certainly no internet expert, but it seems that the Boost Wi-Fi Lite doesn't work without at least some supplementary equipment (possibly a network access hub?), none of which is anywhere in my apartment. I had a support callback scheduled, but I never got it for some reason. I called today, and I spent several hours on hold before the system hung up on me, so I'm reaching out on here. I'll keep calling the support line, but if anyone here has any solutions, I would really appreciate it. I'm a student and need internet now that classes have started. Thanks in advance for any help you can offer! FB
IPV6 port forwarding not working
Hello Telus neighbours; For past 4 day's I've been struggling to get IPV6 ports to forward. I'm on Fiber Optic using NH20T, that accepts the setting, however it fails to work. I've reset the NH20T several times and carefully chosen my port, my ipv6 address, to no avail. What am I missing?Subject: Request for a Fair Renewal Offer for a Long-Term TELUS Customer
Dear TELUS Customer Care Team, I am writing regarding my TELUS account. Previously, this account XXXXXXXXX was under my wife’s Neha, and it is now registered under my name Vikas account XXXXXXXXX ( Since4 plus year with telus). Our family has been a TELUS customer for many years, and we have consistently paid our bills on time. My current two-year contract ends 18th of August. However, I was informed that TELUS does not have a better plan or any meaningful offer available for a long-standing customer like me. I find this extremely disappointing. After maintaining a loyal relationship with TELUS for so many years, I expected the company to recognize that loyalty by offering a competitive renewal plan. It feels as though the time and commitment we have invested as TELUS customers have not been valued. I respectfully request that you review my account and provide your best available plan, including any loyalty, retention, or renewal offers. If no reasonable option is available, I will unfortunately have to consider transferring my services to another provider. Please treat this matter seriously and respond with a clear written resolution. Sincerely,
PureFiber support factory reset modem and now upload and download never goes above 800mps
I spent 2 hours on the phone with tech support who clearly didn't know anything other than the script. I have not had 1.5gpb upload since my install earlier in the week nor was bridge mode working. He had me factory reset the modem and then after 45 mins, had needed to have second level support assist just to get it back online. Upload speeds still capped at 800gps and now my download speeds are capping around 800gpbs. It was at 1.5gb before the reset. All he did was make it worse and never fixed the bridge mode. Basicly he gave up after 2 hours on the phone (sounding like he hated being there the entire time) and hung up because "the office was closing". The installation tech was also afwul because he said we couldn't even use bridge mode and only tested that the wifi was working but never confirmed the speeds... I am running off the 10GB port on my NAH.My technician no-showed to my appointment
I had a scheduled appointment for Saturday, April 11 from 8am - 9am. I was told multiple times via text that I will receive a call 15-30 minutes before arrival. However, no one has called and I am in desperate need of my internet being connected. This is absolutely unacceptable, as I have been living in my new apartment for over 2 weeks, and this was the first available appointment I could get. I require Wifi to connect to my TV, amazon alexa, and to complete my work! I have a dog who I leave at home during the day, and without Wifi I am unable to connect to my alexa to check on her and have the tv on for her to have background noise. When should I receive a phone call regarding my appointment or what can I do now?
Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!
Can't log in to Telus Connect app
Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my wifi/modem. I have already... reset the modem Force stopped app Cleared cache app Uninstalled/reinstall app Oh! And my admin password says it correct when I try doing it that way Help!
