Back Up Your Android Device
Device failure, loss, or damage can permanently erase contacts, photos, and important files. Regular backups ensure you can recover this data and transfer it to replacement devices. Why Regular Backups Matter Recovers the most recent version of your data after device problems Stores information beyond your phone's physical storage Enables data transfer to new or additional devices Provides immediate access to files when needed Backup Methods Computer Transfer via USB Cable Connect your Android device to your computer using a USB cable Press the Menu key on your device and select "USB connection" Tap "OK" when prompted for USB mass storage mode Open the removable disk that appears on your computer Create a new folder (name it with your phone model and current date) Drag and drop files from your device into this folder Cloud Storage Services Cloud applications store your data on internet-accessible servers, allowing backup and file access from any connected device. Popular options include Box, Google Drive, and Dropbox. Google Account Sync (Built-in Android Feature) Download your preferred cloud app to your device Open Settings on your Android device Select your Google account from the accounts list Check the boxes next to all data types you want to back up Tap "More," then select "Sync Now" Your selected data uploads to Google's servers immediately. Configure automatic periodic backups in your account settings to maintain current backups without manual intervention.How To Block Unwanted Calls and Texts on Android
Unwanted calls and messages disrupt your day. Your Android device includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the Messages app on your home screen Touch and hold the conversation you want to block Tap the Block icon Tap "OK" to confirm The contact can no longer send you messages. Block a Phone Number Open the Phone app Tap the three vertical dots (More) and select "Call history" Tap the call from the number you want to block Tap "Block / report spam" This number will no longer be able to reach you by call or text. Block All Unknown Callers Open the Phone app Tap the three vertical dots (More) Tap "Settings" then "Blocked numbers" Turn on "Unknown" Private and unidentified numbers cannot reach you. You will still receive calls from numbers not saved in your contacts. Unblock a Text Message Contact Open the Messages app Tap "More Options" then "Spam & blocked" Select the contact from the list Tap "Unblock" Unblock a Phone Number Open the Phone app Tap the three vertical dots (More) Tap "Settings" then "Blocked numbers" Select the contact from the list Tap "Clear" then "Unblock" The contact can now reach you again by call and text. When to Contact TELUS If you continue receiving spam calls despite blocking numbers, ask TELUS about Call Control. This free feature adds an extra layer of protection by requiring unknown callers to press a number before connecting to you, which stops most robocalls automatically.How to Find Your Device's MAC Address
Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting. Android Devices Android Tablets: Open Settings from home screen Tap About tablet Select Status Find Wi-Fi MAC address Android Phones: Open Settings Select About phone Tap Status Locate Wi-Fi MAC address Apple Devices iPhone/iPad: Open Settings Tap Wi-Fi Tap the ⓘ when connected to your network Find "Wi-Fi Address" MacBook Pro: Open System Preferences Select Wi-Fi Tap the ⓘ when connected to your network Look for "Wi-Fi Address" Windows 11 Click your start menu Go to Settings Network & Internet Tap on your network underneath the Wi-Fi toggle Scroll down until you see Physical Address (MAC) Important Notes MAC address is 12 characters long Appears as alphanumeric code Unique for each device Required for network setup When to Contact TELUS Contact TELUS support if you: Are unable to find the MAC address Experience network connection issues Have device registration problems Need setup assistance
Trouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enabled. I'm also not able to send RCS messages to Android users - until they first message me - which sometimes requires sending as an SMS first. RCS groups seem to be ok. Between myself and Business Customer Care we've done the following: Turned off RCS messages, turned back on. Cleared cache and storage in Messages. Factory reset phone Returned new phone and received replacement phone Tried sending RCS messages on a brand new phone without transferring data or restoring from backup Went to a new sim card Tried new esim Tried same sim card in wife's phone - can't send messages either Went back to Pixel 7, that could send RCS messages without a problem.... It now has the same issues and can't send RCS messages as before It's frustrating because message conversations flip back and forth between SMS and RCS. And I can't disable RCS because then I can't use the group chats. I've had no success and really not sure what else to do...
Android OPTIK TV Review/Feedback Requested
A little over 2 years ago, I took an offer from Telus to switch from Shaw/Rogers. At that time, the new Optik TV had been out for only about 3-4 months and it was plagued with issues. Basic expected functions were missing and the Cloud PVR had issues including losing about 50 recordings all at once. While the Android had better app options compared to Shaw/Rogers, it was overall very frustrating and appeared that it was released to the public too soon. We cancelled at 90 days and we were still given a full refund of all cancellation fees. Wondering if longtime Telus customers are still having issues and whether the system is more stable? Much appreciated!
Usage Page Errors
Since the 4.130.0 Android update and now 4.130.1, it's nothing but frustration... I have teens in the household and one oversees whom I need to manage their data and the "usage" page does not load (both on the app and web) over WiFi or their data plan/ VPN off or on. As a loyal customer since 2001, I've spent numerous hours with customer & tech support and Telus cannot resolve it... Very very frustrating for 2 weeks now.... Anyone else having issues? ThanksReporting Spam
Reporting Spam Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR version
