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Can't watch any channel on Telus TV app for Android. Error 403-10146
I can't watch any channel on the Telus TV app for Android. I just get error code 403-10146. I have checked for updates, cleared the cache and data, reinstalled the app, and restarted my phone. Nothing has fixed the issue.
I discovered the issue. You need location service turned on to watch channels which I did have turned on, but I realized that apparently you need cell service for the location service to work and I had low to no cell service. I thought location service ran off of internet or satellite, but I guess not. It's all working now that I have service again.
3 Replies
TELUS_SupportOfficial Support Team
Hi! Has the app worked on a different device?
I discovered the issue. You need location service turned on to watch channels which I did have turned on, but I realized that apparently you need cell service for the location service to work and I had low to no cell service. I thought location service ran off of internet or satellite, but I guess not. It's all working now that I have service again.
- TELUS_Support
Glad to hear that the problem has been resolved now. That's good to know, cheers!
