Community Spotlight1 MIN READ25 Days To Win Big: TELUS Rewards Holiday Calendar 2025A-BCopper Theft: Impact on CommunitiesA-B
Recent ActivityMost RecentNewest TopicsSolutionsBad Shipping Address - Can't Get My Phone I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indi...Incorrect Information On Bill Website? I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, ...West Vancouver weak signal I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West V...PureFiber X 5G capped at 3250 Hello, I signed up for the 5Gbit/s service about 1.5 weeks ago. I see the plan on my billing now, but I'm still at 3250/3250 speeds wired connection via speedtest. I called the technical dept. ...Prevent Accidental Roaming Charges Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and t...Duplicate hydro pole still in place Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're tr...Back Up Your Android Device Device failure, loss, or damage can permanently erase contacts, photos, and important files. Regular backups ensure you can recover this data and transfer it to replacement devices. Why Regular Bac...Transfer Your Phone Number to TELUS Moving your existing phone number from another carrier to TELUS preserves your contact information and ensures uninterrupted service. The transfer process completes in 2-3 hours. What You Need Befo...Travel Checklist For TELUS Mobility Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup ...Fiber Availability in Aldergrove, BC Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten n...
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