Category: TELUS Neighbourhood | TELUS Neighbourhood

Categories & User Stats

Community Spotlight

3 MIN READ

Streaming on TELUS - Februrary 2026

A-B

Copper Theft: Impact on Communities

A-B

Recent Posts Feed

Recent Activity

Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my account with Telus in October 2023 and received a final email in December 2023 noting my account had a $0 balance. 2 years later, I receive an email from ARM collections agency that I ow...
Solved
TopazJ
12 days ago Place Home Services
Fibre
Home Services
internet
52Views
0likes
1Comment
Wifi Speed over 1Gb and Hardware
So renewed my contract and got talked into signing up for the 1.5GB plan. Telus tech comes to install new hardware as the apparently the old router T3200M not optimized for over 1gb. So installed was...
Solved
West_Coast
13 days ago Place Home Services
85Views
0likes
3Comments
Internet stopped working on some devices
Hi. Maybe someone here can help me out, as our home services are in my husbands name and he’s at work. Our home internet suddenly stopped working, but only on some devices. It’s still working on mine...
Solved
MandyMac
13 days ago Place Home Services
78Views
0likes
8Comments
Telus Digital TV Digital Boxes
New user to the new Digital Boxes vs the old Legacy Optik. Had a very frustrating time getting the recordings to work, many calls and fortunately finally resolved (Thanks Sophia). During the process ...
Solved
West_Coast
14 days ago Place Home Services
112Views
0likes
2Comments
No WiFi Password Change Option on Connect
When I log into Telus Connect, I do not see the edit pencil to change my WiFi password. I hear that there is another way but I cannot find the admin password on my NAH equipment. I do have the admin ...
Solved
AirGordon
17 days ago Place Home Services
57Views
0likes
3Comments
Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have...
Solved
9660
19 days ago Place Mobility
294Views
0likes
17Comments
Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I...
Solved
Yys2280
23 days ago Place Home Services
internet
Purefibre
wifi
165Views
0likes
2Comments
PVR recordings not available on extra boxes
Why are my recordings not available on my 3 extra Optik boxes? They are available on the main box.
Solved
TelusUser1957
23 days ago Place Home Services
98Views
0likes
7Comments
Is a call from 833 390 3721 a legitimate telus representative caller or a scam
I have gotten multiple calls from this number over the last few months and they have been blocked because I suspected it was a scam but I want to make sure.
Solved
BigMo98
26 days ago Place Home Services
146Views
0likes
2Comments
Double-Charged on Internet Bill
I was recently double-charged for my internet bill. I have two transactions from Telus, on my credit card, that have been “posted.” I have also verified with my bank that both of these charges have g...
Solved
aberk
29 days ago Place Home Services
billing issue
Home Services
internet
79Views
0likes
2Comments

Welcome to the Neighbourhood!

Categories & User Stats

Categories

Mobility

Home Services

My Account

Security

Support Articles

Community Spotlight

Streaming on TELUS - Februrary 2026

Copper Theft: Impact on Communities

Recent Posts Feed

Recent Activity

Received a collections notice for an account closed 2 years ago with a $0 balance

Wifi Speed over 1Gb and Hardware

Internet stopped working on some devices

Telus Digital TV Digital Boxes

No WiFi Password Change Option on Connect

Bring it back issue

Clarification on returning equipment

PVR recordings not available on extra boxes

Is a call from 833 390 3721 a legitimate telus representative caller or a scam

Double-Charged on Internet Bill

Getting Started

TELUS Community and Social Media House Rules

Make the Most of Our Community

Who Are the Community Power Users (CPUs)?

Meet Our Community Managers