How to block Internet for a device?
Hi there, I have a Telus router and I'd like to block a IOT device to prevent it from accessing the Internet. I’ve tried several options on my computer, and the only one that blocks web browsing and console commands like “ping” is the “Access Scheduling” feature, but that requires leaving access open for at least 15 minutes. Is there a better way to block everything? What if i schedule Monday: 12:00 to 12:15 and another one Monday: 12:30 to 12:45 does each schedule prevent other to allow internet covering the 24h? And while testing I notice the time is not Local is it UTC? Model#: T3200M Firmware Version: 31.164L.22
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
Telus Internet cancellation nightmare: still no resolution!
I’m posting another update here because, true to form, Telus has dropped the ball yet again. I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call. I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so. Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored. I just want this nightmare over with. What do I actually have to do to get some real customer service here?
Port 80 / 443 port blocking ... again
There are already a few threads with this question, I've already reviewed the relevant documentation: https://www.telus.com/en/support/article/telus-hsia-security-measures-policy --- Port 80 is reporting Connection Timed Out... This is not coming from my router and the tcp connection does not appear to make it to my network (confirmed by closing ports and validating with IPv6 to alternate network devices bypassing the IPv4 rewrite and NAT). Does the above doc need to be updated? I likely would not have switched to Telus if they were transparent about this blocking. HTTP/1.1 502 Connection timed out Date: Mon, 30 Mar 2026 16:52:06 GMT Connection: close Cache-Control: no-store Content-Type: text/html Content-Language: en Content-Length: 219 <HEAD> <TITLE>Connection timed out</TITLE> </HEAD> <BODY BGCOLOR="white" FGCOLOR="black"> <FONT FACE="Helvetica,Arial"><B> Connection timed out</B></FONT> <!-- default "Connection timed out" response (502) --> </BODY>
Poor internet quality going on for several weeks now
Hello, I am not the one whom has the contract with TELUS but she is unavailable atm so I made this account to try and get into contact with someone who might be able to help, I have restarted my machine, I have restarted the router for a full 60 seconds, I'm not sure what else I can do, I use a wireless connection but I have the signal booster or whatever its called in my room with the computer that is connected to it, it is not blocked its has free line of sight with the wifi antenna, but my internet quality has been garbage for weeks now, major packet loss and constant disconnections to the game servers, and I have checked the status of said servers and no one else has been reporting issues with them. we have if I recall correctly the plan we are under is the purefibre internet 300. I'm just frustrated because it was good for a long time but for the past couple of weeks its been nothing but lost connections and massive ping and packet loss spikes. maybe the infrastructure around my house got damaged somehow and that's what's causing? there has been a fair bit of construction around my neighborhood. I don't know. But I do know there has been a massive degradation in quality to the service we pay for.
