Removing hazardous unused old telephone line
We got a new pole and BC hydro, telus fibre, Rogers all moved to the new pole. There is this old Telus telephone line unused and cut off still attached to the old rotting pole on one end and the BC hydro pole across the street. It is rather hazardous as it is low hanging on my property and old rotting pole may fall in next wind, and if that happens this telephone line will fall on to traffic on the road. Called Telus, an agent with thick accent says he will send email to the cable repair team to call me no eta. 3 days later, no call. I also used the Telus online form to report low hanging cable/damage, but nothing happens. Kinda stuck dealing with this behemoth of bureaucracy.TELUS Home Services Support Guide
Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search our support database Visit our communityforums Contact us via Facebook Check our Service Status page When to Contact TELUS Your issue isn't resolved by the above guides Complex service changes or issues Technical support needed Billing questions Service moves or transfers
Question about Home Phone / Landline Porting
Hello, I am trying to port my ( Home Phone / Landline ) number from Rogers with Shaw over to TELUS and have some questions below that I am hoping to receive responses for so I can understand my situation and options moving forward. How long does a porting request for home phones / landlines take? Is it possible to have the porting request process sped up? Is it safe to cancel my Rogers with Shaw ( Home Phone / Landline ) plan once TELUS submits the porting request and the request is pending/in progress or do I have to wait until the TELUS porting request is fully completed? Thank you to all who had taken the time to read this.
Fiber and landline
Currently a Telus customer for both home phone and broadband. Being mugged with the pricing as have very poor internet and the allowance is so low it is pointless for anything modern, perhaps sufficient for email and costs my $100+/m. Am out of contract so looking at the other supplier in the building, but before I cancel, have 3 questions: -is the landline necessary at all or can phone be used over fibre. If it can, can I cancel my home phone (landline) and will my number be the same? -do I need a different digital telephone or an adaptor and can use the existing phone? -what happens if the broadband is down?
