Forum Discussion
Fiber and landline
Currently a Telus customer for both home phone and broadband.
Being mugged with the pricing as have very poor internet and the allowance is so low it is pointless for anything modern, perhaps sufficient for email and costs my $100+/m. Am out of contract so looking at the other supplier in the building, but before I cancel, have 3 questions:
-is the landline necessary at all or can phone be used over fibre. If it can, can I cancel my home phone (landline) and will my number be the same?
-do I need a different digital telephone or an adaptor and can use the existing phone?
-what happens if the broadband is down?
3 Replies
El-EricCommunity Manager
Hi yalevan25 - Nighthawk has provided great insight and I just want to top-up.
On a two-year service agreement your cost will be less than what you're paying as we offer discounts for the duration of the service agreement. You also will get unlimited data for free so you won't have to worry about that anymore
many thanks.
is phoning the only method of calling to cancel?- Nighthawk
Community Power User
I've got landline over fibre. Costs may be possibly less if on contract. Data allowances may be higher also.
Landline service is available through fibre. It's more or less the same cost as a separate landline. You can use the same old phone with fibre. The gateway has standard RJ11 phone jacks on it. An installer would just come out to isolate the copper lines in the house from the outside ones.
Yes, you can keep the same number. They just move things on their back end from copper to fibre. When I had it done it was rather seamless.
If broadband goes down, you lose phone service. If the internet is down from a power outage, the only way to keep things online is if you have your fibre gateway on a UPS (battery backup). If you have a cordless phone, the base station would also have to be on the UPS. Both my gateway and my cordless phone are connected to a UPS. They stayed working during my last power outage, though I rarely ever use my landline. If something happens to Telus's infrastructure outside your house that causes the connection to go down, then you'd have to wait for it to be fixed.
