bill

Hello,

I am contacting you regarding an issue with my previous TELUS Home Services account.

I recently received a collection notice from General Credit Services stating that I owe $215.68.

However, I believe I have already paid my outstanding balance in full, and I have bank payment records showing my payments.

I contacted General Credit Services and provided my payment records, but they informed me that they require official written confirmation directly from TELUS stating that there is no outstanding balance on my account.

Could you please:

1. Review my complete payment history and verify that all my payments have been properly applied to my account.
2. Explain why my account was sent to a collection agency if the balance was already paid.
3. Confirm whether there is any outstanding balance remaining.
4. If my balance is $0, send me an official email confirming that my account has been fully paid and that no outstanding balance remains.
5. If the collection notice was issued in error, please contact General Credit Services to correct the issue and request removal of any incorrect negative credit reporting.

This situation is concerning because I do not want my credit score to be negatively affected by a possible billing error.

I would appreciate your assistance in resolving this matter as soon as possible.

Thank you.

Best regards,
<Admin edit: Removed personal info.>