bill problem

Hello,

I need urgent assistance regarding an incorrect or potentially duplicate collection charge on my TELUS Home Services account.

I received a collection notice from General Credit Services (GCS) claiming that I owe $215.68.

However, I already made the following payments to TELUS:

• September 8, 2026: $228.81
• (000000118995)
• (000000130117TELUS COMMUNICATIONS)
• September 11, 2026: $6.66
• Total paid: $235.47

I have bank transaction records confirming both payments.

Could you please:

1. Verify that both payments were correctly applied to my account.
2. Explain exactly why I am being charged an additional $215.68.
3. Provide an itemized breakdown of the outstanding balance.
4. If this is an error, cancel the collection claim and notify GCS immediately.
5. Confirm whether this debt has already been reported to Equifax or TransUnion, and correct any inaccurate reporting.

I am formally disputing this balance until the charges and payments have been verified.

I am very concerned about the potential impact on my credit score, especially since I have already made these payments.

Please investigate this matter and provide written confirmation of the outcome.

Thank you.