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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 66225 Views
  • 214 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 46616 Views
  • 43 replies
  • 7 kudos

Telus Tv + on a Mac

I have this on through the day. Last 2-3 days it cuts off after about 10-15 minutes. Never happened before. What's up?

Smokey146 by Helpful Neighbour
  • 10251 Views
  • 17 replies
  • 0 kudos

Audio receiver control

I've gone through the steps to successfully link my brand of audio receiver to the OPTV remote and the volume controls works fine.However when I press the power button on the remote (expecting all my devices to turn off) only the TV and Telus portal ...

RobG3987 by Ambassador
  • 3206 Views
  • 6 replies
  • 0 kudos

Optik TV - Recordings

I just switched from Shaw to Telus 2 days ago and wanted to record some of my programs when a message came up that said I have to pay extra to record?? This definitely came as a surprise to me. I didn't have to pay extra to record programs with Shaw....

Annie3 by Friendly Neighbour
  • 5695 Views
  • 6 replies
  • 1 kudos

Latest issue. Won't record Alone series

Another constantly frustrating experience where I set a recording and it doesn't record or stops recording for no reason.The latest is I expected the Alone program on 705 History Channel, on Thursdays at 8 pm I had set as a series recording 3 weeks a...

RobG3987 by Ambassador
  • 6592 Views
  • 11 replies
  • 1 kudos

Missing Episode

Episode 5 in season 2 of Somebody Somewhere is missing on demand.

Unable to login to new TELUS TV+ app on iOS

I have tried logging out under settings and Telus tv but nope, no help at all!I have tried so many things for two days now and am so annoyed. I keep getting this screen and sometimes I don’t even get to enter my info as the sign in just disappears!

Tammykliss by Friendly Neighbour
  • 6573 Views
  • 11 replies
  • 0 kudos

Live Guide

Until a few weeks ago, I was able to watch pik TV and change channels using the LIVE GUIDE, but now, it gives an error message stating that I do not have a subscription for the channel (even though I do), and takes me out of live TV and goes to the f...

pepe99 by Neighbour
  • 1603 Views
  • 1 replies
  • 0 kudos

Tv episodes missing

Several TV shows are mussing episodes. Gor example Next level Chef only shows the last epidode coming on June 22nd. I've watched several before but now none are showing. Quantum leap is jyst saying error. Not even showing any episodes or cast info. Y...

Unable to customize Piktv channel list

Since the lastest update I have been unable to customize my channel list to channels I actually have. Now I have to scroll through all the channels I don't have just to get to the 2 or 3 I actually watch. Am I missing something? Or is this yet anothe...

F0xi by Neighbour
  • 2113 Views
  • 2 replies
  • 0 kudos

Why won’t Telus fix this?

I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...

Friendliest neighbours