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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48925 Views
  • 43 replies
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I can't watch Starz channels

It says I must be on Telus home network to watch Starz channels. Why is that????? Seems pointlessMy network is hard wired with Ethernet from the outlet. I custom-built a new home and I have fibre in all my outlets. So why am I getting this?

Crave + US Superstations. Missing KTLA Los Angeles

I had the US Superstations theme package but I just upgraded to Crave. Rep told me I don't need the package because it's included with Crave.However that's not the case. I'm only getting the WSBK Boston, WPIX NY, WGN Chicago and Mytv NY.I'm missing P...

Missing episode - Alone S10

Is it normal that some episode’s don’t upload? Season 10 episode 6 is missing.

Myrtle by Neighbour
  • 1444 Views
  • 1 replies
  • 0 kudos

Optik tv+

Why am I being penalized for being a loyal customer? I want to upgrade to Optik tv evolution but because I’m a current customer I can’t upgrade. That just seems like a big F you for being a loyal customer.

Superman77 by Friendly Neighbour
  • 4952 Views
  • 7 replies
  • 0 kudos

Missing episode

On demand , history channel , Alone season 10, episode 6 missing @dru @A-B @Fabylous

merkley4 by Neighbour
  • 3023 Views
  • 5 replies
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DAYS OF OUR LIVES

Episodes 206 to 210 are missing and have been for 2 weeks. I have contacted someone but nothing has been done.

BrendaNQ by Neighbour
  • 1701 Views
  • 2 replies
  • 0 kudos

Arris 4K box freezes in any menu

I have tried the wireless digital box on 2 different TV’s and it only works with live TV. Anytime I go into the settings, try to set favourites or watch recordings, it freezes within 5-10 seconds.I currently have this box in the next room where the w...

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