User Profile
Idontknow
Neighbour
Joined 3 years ago
User Widgets
Contributions
Using the new android tv box with the 4k boxes
Hi all, Just switched back to Telus after a couple years and we still had the old 4k pvr and receiver boxes back from 2020. Now when the technician installed our service last week we set up the new TV box and asked if we can use those 4k boxes as well. So he hooked then all up and it worked, they registered successfully but now we noticed one problem. The 4k boxes are missing some of the core (essential) channels...about 20 or so. The new box shows all of them correctly and the theme packs we chose work properly on all boxes but when trying to go to those missing core channels on the 4k boxes it says that we aren't subscribed to those. Which is obviously not right because those are included in any tv package. Tried calling support and they had no clue, the tech support said we can't get them because we aren't subscribed to those channels which is not true...then they went us to customer care which couldn't do anything other than to try to get us to upgrade all boxes. We specifically 2anted go keep the 4k boxes for the pvr and recording. I mean the 4k boxes are working fine...it's only missing a few channels so can't they just reprogram them or link to our new account? They're already working so I don't get why not. Any help would be appreciated!5.2KViews0likes4Comments