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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 92525 Views
  • 291 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 52616 Views
  • 43 replies
  • 7 kudos

Resolved! NASA channel?

how do i get the NASA channel? Im on the new Optik TV service. Is it avail in HD? 4K? SD? It looks like it is supposed to be part of the Knowledge Pack as of 2019, but i only see Documentary channel when i look at the channels that are listed as part...

rt1 by Friendly Neighbour
  • 3506 Views
  • 3 replies
  • 0 kudos

Resolved! New 60 day recording retention – Is that it? TelusTV-21T STB, cloud rec

So I noticed that the retention for recordings has increased by just 15 days to 60. Is that it, or will it be increased again? I’m totally underwhelmed… A month ago @Optik-Kate mentioned an increase in the near future to 90 days with further extensio...

MrSL by Rockstar
  • 2380 Views
  • 2 replies
  • 0 kudos

Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Optik-Kate by TELUS Team Member
  • 14123 Views
  • 8 replies
  • 6 kudos

Previous Button

Currently got the new Telus box and when I’m hitting the previous button to go between 2 sports games , the channel I’m going to isn’t live and it is behind 30 seconds . I have to click forward to make it skip 30 seconds ahead so I’m watching live . ...

Franklyn by Neighbour
  • 2030 Views
  • 2 replies
  • 0 kudos

frustrated

The Telus app and website is horrible to deal with. Keeps jumping around and doesn't work. All i want to do is upgrade my theme packages and find out where my 55' TV is. No one seems to be able to help. Have had many issues with Telus lately. So need...

Optik Evolution & TelusTV-21T or new AndroidTV boxes

Is the Optik Evolution & TelusTV-21T (as marked on tuner box) the same animal? I think so, just that only heard Evolution on this forum. Can this forum ADD Evoultion as a sub catagory so that users can post questions for there TelusTV in the correct ...

Rocky3 by All-Star
  • 9181 Views
  • 13 replies
  • 0 kudos

Resolved! TSN +

I was hoping to watch the Ireland versus South Africa Rugby World Cup match tomorrow -- I have the TSN Beyond package from Telus so I thought it would be a breeze. But! This match (between the 2 top ranked teams) is not available on my humble Telus T...

Bluetooth headset and Optic TV (Samsung)

I have a Sennheiser HD 350BT headset that I'm trying to successfully pair to my Samsung TV (1 year old) on Telus Optic TV. This morning I got as far as having the TV find the headset. Once that was done, thinking the next step was to switch to the Te...

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