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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48847 Views
  • 43 replies
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Resolved! What is this for?

Hey TELUS, What is this page for?https://www.telus.com/en/deals-and-bundles/nfl-sunday-ticket It has ZERO value as there are no instructions, that work, on how to order NFL Sunday Ticket. I can't even get a hold of a rep to order it in person.Also, h...

Resolved! Why can't I book a support visit?

After working very hard to get to a human, I spent 75 minutes on the phone explaining the problems with my pvr/set top box. John agreed to book a technician, then he was unable to due to system problems. He gave me a ticket number, not that I can use...

AbCust by Neighbour
  • 2781 Views
  • 3 replies
  • 1 kudos

Optik upgrade -- What's the second box for?

I live in Vancouver and I have Optik TV. I was advised that I had to replace the existing hardware to continue using Netflix. The existing hardware consists of a single box. I am confused because Telus sent me TWO boxes to replace the single one. Box...

GregT1 by Neighbour
  • 7035 Views
  • 6 replies
  • 0 kudos

OptikTV app iOS keeps crashing

I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it crashes. I have updated the app, as well I have uni...

ALuomala by Neighbour
  • 3489 Views
  • 7 replies
  • 0 kudos

Resolved! Sound issue

Have a new install. Recently, sound setting has to be at 100 in order to hear the TV. Netfix, Prime , etc works fine.Went through TV settings, rebooted the box, nothing. I don't want to do the waiting for call back for hours!Also have intermittant WI...

CNBC World

CNBC World is showing today on Optic TV, channel 806.What has happened to the regular CNBC feed?

gnoble by Helpful Neighbour
  • 3016 Views
  • 4 replies
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Audio to bluetooth and to tv speaker

I’m a new Telus customer with the new TV+ box (android). When I connect my bluetooth earbuds the regular audio mutes. I need both as I use the earbuds cos I’m going deaf but the rest of my family want to listen normally. Any ideas for how I get both ...

Can not add channels on TV or on MyTelus

I am a new subscriber to Telus. I was installed on the 1st of August. I was recently trying to add the History Channel to my Optik TV line up, but when I go to the channel on Telus TV+ there is a message that I have to go telus.com/mytelus to add the...

Chris008 by Neighbour
  • 2710 Views
  • 2 replies
  • 0 kudos

Recording list is unavailable

After installing an upgraded optik box we lost all recordings on the other two older boxes. How can we get them back or access them?

Chu by Neighbour
  • 3653 Views
  • 3 replies
  • 0 kudos
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