Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Why would one of the boxes I have faithfully work on any app I select ( Netflix, You Tube, etc ) but have a fit to the point of displaying an error message when I want to watch a television station. It’s almost like the Googles and their competitors ...
Watching daily recordings of Jeopardy on 240 NTV (3:30pm PST) or 255 CBS (4:30 PST) has many audio/video blips, but 121 Chek (7:30 PST) doesn't seem to have them (I just watched one episode to compare). Is it because the first two are east coast feed...
I programmed my TV on the new remote but when i click input the menu for inputs comes up but i cant toggle between them...the buttons on the remote revert back to controlling the box itself
I just received these boxes, but there seems to be an issue with the HDR always being on, even if the program is not in HDR. is there a way for the box to automatically detect the source so that this doesnt happen?
Has anybody had any experiences with the 21T Android TV box freezing up? I've called Telus 3 times already about it, and I'm on my 2nd box already. IMHO, these 21T boxes are a piece of junk & Telus needs to find another solution. If you are curious a...
Hello, I have Optik TV on a LG TV. I don’t know how to get it off the lousy LG channels on to my local Calgary Alberta channels. I phoned Telus but they were no help
On demand , history channel , Alone season 11, episode 6 missing
While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video is fine. Has anyone else encountered this? If so, we...
I am planning to stick with the legacy Telus Optik 4K box (VIP5602), as opposed to "upgrading" to the new Telus 21K based Android box. I have heard the video qualitry/compression is not as good on the Android box, and there are some bugs to to work o...
