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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 74620 Views
  • 258 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48752 Views
  • 43 replies
  • 7 kudos

telustvplus freezes when skipping forward

Why does telustvplus freeze when skipping forward? If I pause a program while watching on my computer and then try to skip ahead the app will freeze almost everytime. This is extremely annoying as the only way to exit is to close app and start over a...

TR7 by Helpful Neighbour
  • 2184 Views
  • 10 replies
  • 0 kudos

Pik TV on Roku

Is there an update on if/when Pik TV will be available using Roku?

kmw2020 by Neighbour
  • 615 Views
  • 1 replies
  • 0 kudos

Exorbitant First Bill - On Account Number Not Provided to Me

I have tried getting through to a person, but to no avail... I had previously logged a complaint about the my Business TV invoice. The original account number for TV that I was given was 2400XXXXX. TV service started on May 16th, and checking regular...

dkolot by Neighbour
  • 888 Views
  • 3 replies
  • 0 kudos

Resolved! TV Remote not pairing with LG TV

Hello, I'm running into an issue and support doesn't seem like they can help. I have an LG Oled TV and I'm unable to pair it with the remote that came with the optik tv box. When I try and do it from settings it tries 3 codes, but none of them work. ...

Wobblyfish by Friendly Neighbour
  • 4996 Views
  • 8 replies
  • 0 kudos

Cancel TSN

Hi, I can't seem to cancel a subscription channel, TSN. i got it for the Euro 24 soccer and its been over 30 days so I should see it but the app crashes every time and I can't see where else to cancel. Please help!

Toolio by Friendly Neighbour
  • 2033 Views
  • 8 replies
  • 0 kudos

Resolved! PIK TV logos and nothing more on TELUS Pik TV media box

Haven’t used my TELUS Pik TV media box in several years. (Instead been watching on iPad.) I connected the box back up to my TV and other apps like Netflix and YouTube are working fine. But the PIK TV app just seems to hang. I select it and the logo p...

LRCQ by Neighbour
  • 1006 Views
  • 1 replies
  • 0 kudos

Resolved! Delete / Block YouTube

There should be an option on our Telus account to add a pin or remove certain TV apps as necessary. As a parent, I do not wish for my child to be able to access YouTube on the TV. I have blocked the channel, but they can still get through the apps se...

TV and Internet

Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be...

kflorkow by Neighbour
  • 761 Views
  • 1 replies
  • 0 kudos
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