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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 289 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 51629 Views
  • 43 replies
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Optik TV Surround Sound & Recording Options

I just had Telus Fibre installed and the new Optik TV Android digital box. The Telus TV app does not support surround sound, but the new Android box will play surround content on Prime, Paramount+, Disney+ etc. When will the Telus TV app support surr...

t3chno1d by Friendly Neighbour
  • 3900 Views
  • 5 replies
  • 0 kudos

Telus TV+ Login failed

Hey!I have combed through all similar posts with no luck! My app says login failed cannot connect to server. I have deleted and reinstalled the app. Restarted my phone, tried on data. Tried on wifi. Ensured the password is correct. Turned off the Tel...

Adawn1 by Neighbour
  • 4534 Views
  • 3 replies
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Resolved! Wireless box pairing screen not coming up

Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.No matter how many times we restart, reboot, both the modem and tv box...

MandyMac by Organizer
  • 8299 Views
  • 3 replies
  • 0 kudos

TelusTV+ on demand not updated for Fairchild Channel

The on demand feature for Fairchild Channels are no longer updating since May 2. It's missing alot of episodes. Could someone please look into this?

IP1 by Neighbour
  • 1540 Views
  • 1 replies
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Resolved! PVR Recordings don't match when I view

Optik TV:This is one of several issues I'm having with the PVR function of the new Optik TV system.When I select a recording to play, its not the correct one.1) When I go into some of my PVR recordings to play, it lists the groups ( ie Court Cam-8 Ep...

RobG3987 by Ambassador
  • 7815 Views
  • 10 replies
  • 2 kudos

Delayed live sports on new Telus android box

Anyone else experiencing their NHL feeds being 10+ seconds behind the actual play, and even other streams?Trying to discuss the game in real time with friends and other fans has become impossible because every significant play is spoiled before I get...

BradCL by Organizer
  • 8937 Views
  • 11 replies
  • 2 kudos

Missing episodes On Demand

90 Day Fiancé: The Other WayWhy are episodes 12 and 13 of season 4 missing?

Vcomeau by Neighbour
  • 1159 Views
  • 1 replies
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Resolved! Alaska Daily disappeared from TV On Demand??

I am half way thru the season episodes and the whole thing disappeared from TV On Demand…… anyone experiencing the same thing and can someone helping getting it back? T___T

va2yes by Neighbour
  • 1446 Views
  • 1 replies
  • 0 kudos

Price increases

Anyone interested price increases coming in June Price increase increases to packages and equipment rental by $5 a month

pvr deleted all recordings

My mom was having an issue where she noticed a show wasn't recording. Last time she saw it happen, she restarted the box, recorded the episode at a later time, and it was fine. When she restarted it today, every recording she had was deleted. We wait...

hedyp by Neighbour
  • 2654 Views
  • 1 replies
  • 0 kudos
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