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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 289 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Ability to restart the news keeps coming and going

We prefer to watch the 5 PM CTV Edmonton news. Some days we can restart the show and some days we can't. This is very frustrating. Is there a reason it's not always available?

Telus TV+ chromecast app - closed captions

Hi,Is there any option to change the layout of the closed captions on the Telus TV+ app on chromecast?Since this is an app the CC does not depend on the TV itself.It would be nice to be able to customize the appearance since right now, the CC take a ...

BartF by Neighbour
  • 2099 Views
  • 1 replies
  • 1 kudos

Resolved! Optik box HDMI-CEC problem, or ghost in the machine?

I’ve been having an issue as of late, maybe 6 months or so. My setup is as follows:-optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV.The TV and the AppleTV have been changed during the 6 month pe...

Zman2k2 by Leader
  • 3234 Views
  • 3 replies
  • 0 kudos

OnDemand Episodes missing

When do new episodes of Greys Anatomy and Station19 get updated on onDemand? It seems to be really inconsistent

Digital optical audio connection to Naim receiver

I recently upgraded to TelusTV-21T TV box and high-speed fibre connection. I previously had Shaw and used their Arris Group Model AX013ANM TV Cable box and was able to connect to my 2-year old Naim stereo receiver using the optical audio connection -...

BDW by Neighbour
  • 4299 Views
  • 5 replies
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Resolved! Slimline 2 vs Hisense tv

I intend to buy a Hisense 55u68h television but will the Slimline 2 remote control be compatible with this television for at least the Power, volume up and volume down? is there any codes making this remote coming with Optik tv to be compatible with ...

Goldorak by Organizer
  • 3490 Views
  • 1 replies
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Resolved! TELUS TV+ non casting on TV screen

Casting on TV screeen is not working. The casting device (chromecast) connects the mobile device. But the telus show im watching on my mobile device is playing but on the TV screen it freezes. I wonder whats wrong with your app. Because I tried playi...

Jess89 by Neighbour
  • 14271 Views
  • 3 replies
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Resolved! Audio OUT from the new TelusTV-21T digital boxes

What is the recommended way to connect a sound bar to the new TelusTV-21T digital boxes? AND retain the supplied remote volume control power functions? There seem to be ZERO 3rd party AIO remotes that work with this new system, since it is a propriet...

Resolved! Telus Harmony Remote

Hi, I own an older Telus Harmony Remote (discussed by other members here) with the software. I was hoping to use the remote as a regular Harmony remote to control the TV/Roku/Blu-Ray/Bose Radio/etc. and own other (non-Telus) Harmony remotes. After so...

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gobigred by Neighbour
  • 2925 Views
  • 2 replies
  • 0 kudos
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